Loan Servicing Associate

Job Description

The Credit & Loan Servicing Manager – Associate plays a crucial role in the Loans group, responsible for delivering on key operational tasks and driving excellence. This position offers valuable exposure to a wide range of banking processes, contributing to the seamless operation and success of our financial services. Join our dynamic team to make a significant impact and support our clients in a collaborative environment.

Job Summary

As a Credit & Loan Servicing Manager – Associate within the Loans group, you will be responsible for closely monitoring and guiding your team to ensure all Service Level Agreements (SLAs) are consistently met. You will oversee a variety of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to enhance your skills in managing Nostro & Past Due Reconciliation and make a significant impact on our operations.

Job Responsibilities

• Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution.
• Supervise processes such as Deal Closing, Drawdowns, Rollovers, Repayments, and Nostro & Past Due Reconciliation.
• Ensure adherence to quality and quantity SLAs and maintain a robust workflow allocation model.
• Serve as the SME, handling complex process-related queries and routing them to onshore teams if needed.
• Implement a robust Knowledge Management model, including SOP maintenance and training.
• Drive 100% compliance with process-related policies, guidelines, and controls.
• Motivate and support team members to meet goals, identifying high-potential employees and planning for their development.
• Identify alternatives and options for issues, seeking alternative scenarios.
• Work successfully with others, valuing diverse skills and building interdependence.
• Identify training needs to improve performance and ensure compliance with training timelines.
• Ensure high team depth with trained backups for critical work queues.

Required qualifications, capabilities, and skills

• Hold a Bachelor's degree with minimum 8 years of relevant experience in credit support or loan servicing, ideally in syndicated loans or financial industry roles.
• Gain knowledge of loan systems such as Loan IQ.
• Possess expertise in nostro/cash matching, General Ledger reconciliation, and SWIFT/remittance systems.
• Demonstrate strong problem-solving and investigative skills to analyze and resolve process-related issues.
• Maintain a robust risk and control mindset.
• Understand investment banking products, including loans.
• Drive small to medium-sized projects, achieving strong results.

Preferred qualifications, capabilities, and skills

• Influence and lead conversations with stakeholders effectively.
• Demonstrate executive presence by summarizing, recommending, and presenting issues and solutions to senior management and executive leadership.
• Develop domain learning and exhibit strong interpersonal and communication skills.
• Apply analytical thinking and problem-solving skills effectively.
• Understand the product lifecycle and area product management thoroughly.
• Collaborate across teams to drive process improvements and operational excellence.
• Exhibit adaptability and leadership in a dynamic, fast-paced environment