Loan Servicing Specialist

Job Description

Join our Loans group as a Credit & Loan Servicing Specialist and play a key role in supporting critical banking functions. This position offers exposure to diverse operational processes and the opportunity to contribute to the success of our financial services. Be part of a collaborative team dedicated to delivering excellence and driving client satisfaction.

Job Summary

As a Credit & Loan Servicing Specialist within the Loans group, you will execute assigned operational tasks while maintaining strict compliance with Service Level Agreements (SLAs). You will manage processes such as Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role enables you to develop expertise in Nostro & Past Due Reconciliation and make a meaningful impact on our operations.

Job Responsibilities

• Adhere to established QUALITY & QUANTITY SLAs consistently.
• Ensure 100% compliance with process-related policies, guidelines, and controls.
• Manage Deal Closing, Drawdowns, Rollovers, Repayments, and other financial processes efficiently.
• Support the secondary trading desk with trade booking and settlements.
• Liaise with bank departments and external contacts, including Borrowers and Trustees.
• Follow up promptly with agents or customers for any missing notifications.
• Complete all funding within the SLA on the same day.
• Serve as the SME and first internal point of contact for process-related queries and clarifications.
• Act as the first point of escalation for process-related issues from customers.
• Pay attention to detail to ensure all documents are processed correctly.
• Identify and implement changes to processes to improve productivity and efficiency.

Required qualifications, capabilities and skills

• Hold a bachelor's degree in finance or a related field, or possess equivalent work experience.
• Demonstrate a minimum of 6 months of experience in the financial services industry with a proven track record of delivery.
• Understand business financial statements, cash flow capacity, and loans across various industries.
• Exhibit strong research, analytical, and comprehension skills to analyze large data sets.
• Manage clients effectively, build partnerships, and lead while engaging multiple stakeholders.
• Utilize effective time management and prioritization skills to achieve business objectives.
• Communicate effectively with strong interpersonal and analytical skills, working independently on multiple assignments.

Preferred qualifications, capabilities, and skills

• Build relationships with clients, internal partners, and peers effectively.
• Recognize issues or problems that need to be escalated promptly.
• Develop domain learning and exhibit strong interpersonal and communication skills.
• Apply analytical thinking and problem-solving skills effectively.
• Understand the product lifecycle and area product management thoroughly.
• Demonstrate adaptability in a dynamic work environment.
• Collaborate across teams to drive process improvements and operational excellence.