Loan Servicing Manager - Associate

Job Description

The Loan Servicing & Credit Support Manager – Associate is a pivotal position within our Loans group, essential to the seamless operation of our banking office. This position offers the opening to engage with multiple facets of banking operations while executing critical tasks and criteria. Join us to make a significant impact and gain valuable exposure in the financial industry

Job Summary

As a Loan Servicing & Credit Support Manager – Associate in our Loans group, you will oversee daily team activities to guarantee compliance with Service Level Agreements (SLAs). You will supervise processes such as Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This job offers a unique prospect to build your competencies in running Nostro & Past Due Reconciliation while making a significant impact on our operations.

Job Responsibilities

• Monitor the team daily to guarantee all SLAs are met and escalate exceptions for resolution.
• Supervise processes covering Deal Closing, Drawdowns, Rollovers, Repayments, and Nostro & Past Due Reconciliation.
• Ensure adherence to quality and quantity SLAs with a robust workflow model.
• Serve as the SME, handling intricate queries and routing them to onshore teams if needed.
• Implement a Know-how Management model with SOP maintenance and training.
• Drive 100% compliance with process policies, guidelines, and controls.
• Motivate and support team members to deliver on their goals and spot high-potential employees.
• Pinpoint alternatives and options for addressing issues and exploring scenarios.
• Collaborate productively with colleagues, using diverse competencies to deliver on goals.
• Spot training needs for process and soft competencies to enhance performance.
• Ensure team depth with trained backups for critical work queues.

Required qualifications, capabilities and capabilities

• Hold a bachelor's degree with at least 10 years of relevant exposure to loan servicing or credit support within syndicated loans or the financial industry.
• Possess grasp of loan systems like Loan IQ.
• Demonstrate expertise in nostro/cash matching, General Ledger reconciliation, and SWIFT/remittance systems.
• Exhibit solid problem-solving and investigative competencies to analyze and resolve process-related issues.
• Keep up a solid risk and control mindset.
• Understand investment banking products, covering loans.
• Drive projects productively, showcasing solid people, performance, and escalation management competencies.

Preferred qualifications, capabilities and abilities

• Influence and lead conversations efficiently with stakeholders.
• Demonstrate executive presence by summarizing, recommending, and presenting issues and solutions to senior management.
• Cultivate robust interpersonal and communication abilities for domain learning.
• Apply analytical thinking and problem-solving capabilities to challenges.
• Understand product lifecycle and area product management.
• Collaborate over teams to drive process improvements and operational excellence.
• Exhibit adaptability and leadership in a dynamic, fast-paced environment

This Loan Servicing Manager - Associate vacancy is based in Bengaluru.