Fraud Specialist I
JPMorgan Chase — Mumbai, MUMBAI
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Job Description
At JPMorganChase, you'll be at the forefront of providing exceptional customer service, where each day presents the same openings to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your post remains dynamic and impactful, allowing you to establish sound relationships and contribute to our business success.
As a Specialist I in Fraud at JPMorganChase, you will be the first point of contact for our customers, delivering exceptional customer service for different financial products. Your position involves handling calls, establishing sound customer relationships, and offering innovative solutions to meet customer needs. You'll thrive in a fast-paced call center environment, drawing on your communication, multitasking, and results-oriented abilities. You will be working within a well-defined framework, carrying out routine tasks and following established procedures, with any non-standard issues referred to your supervisor.
Job responsibilities:
- May handle upwards of 100 calls daily, handing over comprehensive support for financial products
- Utilizes customer service expertise to interpret needs and provide continuous observations
- Navigates multiple computer systems with streamlining, demonstrating adaptability and resilience
- Excels both independently and collaboratively, driving team success and achieving goals
- Follows all regulatory and departmental practices and procedures diligently
- Takes ownership of each customer interaction while treating them with respect and responding with empathy
Required qualifications, capabilities, and capabilities:
- Communication, information gathering, and decision-making competencies
- Customer interaction and support abilities with at least 1 year of background in phone or face-to-face settings, while being able to multitask with computer systems and work accurately
- Aptitude to run intricate customer interactions using empathy, composure, and sound judgment
- Aptitude to adjust to new situations and productively navigate different cultural contexts and workplace environments
- Adaptability and productivity in fast-paced, dynamic, and results-driven environments
- Aptitude to solve problems and productively present and explain solutions
- Capacity to learn products and systems quickly, embrace challenges as openings, and actively seek feedback to upgrade performance and attain goals
- Proficient computer literacy competencies, with track record in using technology to solve problems and communicate in a professional setting
- High school diploma or GED required
Preferred qualifications, capabilities, and capabilities:
- Creating capability to use data to understand issues and chances
- Creating abilities in using AI technology for automation and prompt writing
Work Schedule:
Applicants must be willing and able to work schedules during our operating hours, which may include evenings and weekends or night shifts/US-friendly shifts. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.
This Fraud Specialist I vacancy is based in Mumbai.
Frequently Asked Questions
What are the eligibility criteria for the Fraud Specialist I job at JPMorgan Chase?
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-5 Years years of relevant experience expected for this role.
What are the primary responsibilities of a Fraud Specialist I at JPMorgan Chase?
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Fraud Specialist I at JPMorgan Chase.
Is prior experience required for this position?
This role requires around 0-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
What skills are important for this role?
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
How do I apply for the Fraud Specialist I role at JPMorgan Chase?
You can apply directly using the Apply Now button on this page, which will take you to JPMorgan Chase's application process for this role.
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