The Collection Specialist I position sits in the JPMorgan Chase office in Mumbai.
At JPMorganChase, you'll be at the forefront of handing over exceptional customer service, where each day presents the same chances to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your job remains dynamic and impactful, equipping you to develop robust relationships and contribute to our business success.
As a Specialist I in Collections at JPMorganChase, you will be the first point of contact for our client organisations, offering exceptional customer service for a range of financial products. Your post involves handling calls, developing robust customer relationships, and offering innovative solutions to meet client organisation needs. You'll thrive in a fast-paced call center environment, using your communication, multitasking, and results-oriented competencies. You will be working within a well-defined framework, undertaking routine tasks and following established procedures, with any non-standard issues referred to your supervisor.
Job responsibilities
- May oversee upwards of 100 calls daily, producing comprehensive support for financial products
- Utilizes customer service expertise to interpret needs and hand over continuous findings
- Navigates multiple computer systems with effectiveness, demonstrating adaptability and resilience
- Excels both independently and collaboratively, driving team success and achieving goals
- Follows all regulatory and departmental practices and procedures diligently
- Takes ownership of each customer interaction while treating them with respect and responding with empathy
Required qualifications, capabilities, and abilities
- Communication, negotiation, information gathering, and decision-making capabilities
- Customer interaction and support competencies with at least 1 year of track record in phone or face-to-face settings, while being able to multitask with computer systems and work accurately
- Capacity to handle multi-layered customer interactions using empathy, composure, and sound judgment
- Capacity to adjust to new situations and successfully navigate different cultural contexts and workplace environments
- Adaptability and streamlining in fast-paced, dynamic, and results-driven environments
- Capacity to solve problems and successfully present and explain solutions
- Capability to learn products and systems quickly, embrace challenges as chances, and actively seek feedback to strengthen performance and deliver on goals
- Proficient computer literacy capabilities, with exposure to using technology to solve problems and communicate in a professional setting
- High school diploma or GED required
Preferred qualifications, capabilities, and abilities
- Building aptitude to use data to understand issues and prospects
- Building competencies in using AI technology for automation and prompt writing
Work Schedule
People must be willing and able to work schedules during our operating hours, which may include evenings and weekends or night shifts/US-friendly shifts. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.
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