Associate - Control Manager - Program

Job Description

The Chief Administrative Office supports JPMorganChase businesses in 60 countries through global functions that help the firm operate better, faster, cheaper, and safer. Central Control Management partners with corporate functions to identify, assess, and manage operational risks and strengthen the control environment. In this role, you will help deliver governance routines, management reporting, and sustainable remediation outcomes across multiple control initiatives. You will also contribute to process improvements through standardization and automation while maintaining audit-ready documentation. If you enjoy coordinating across stakeholders and turning risk and control requirements into practical execution, this role offers meaningful impact and visibility.

Job summary 

As a Control Manager Program Associate within the Chief Administrative Office Central Control Management team, you will support a robust and consistent control environment by coordinating governance routines, preparing management reporting, and partnering with stakeholders to track risks, issues, and remediation actions. You will contribute to risk and control programs, including Risk and Control Self-Assessment-related activities, and support a firmwide approach to monitoring control performance and proactively managing operational risk. You will maintain audit-ready documentation and support timely escalation of key items and decisions needed. You will help improve processes through standardization and automation in alignment with internal policies, standards, and procedures.

Job responsibilities

• Coordinate governance routines and reporting requirements for control forums and committees, ensuring accurate and timely materials and clear escalation of key items.
• Track issues, action plans, milestones, and key deliverables through automated dashboards, delivering executive-ready status views, trend analysis, and actionable insights across multiple control programs.
• Develop and maintain committee packs, agendas, attendance and minutes trackers, and follow-up logs; drive timely closure of action items and stakeholder deliverables.
• Serve as a primary coordinator for Chief Administrative Office engagement across control forums and validation activities, managing inputs, responses, and status reporting.
• Maintain the team’s central repository for program documentation and artifacts, applying version control, audit-ready organization, and standardized templates.
• Produce management information and thematic reporting using automation and approved artificial intelligence and large language model-enabled workflows to identify, summarize, and communicate key risks, control gaps, remediation progress, and emerging themes.
• Coordinate control recertifications and periodic affirmations and attestations, including scheduling, outreach, progress tracking, exception management, and completion reporting.
• Coordinate the third-party intermediary review lifecycle through status reporting, stakeholder touchpoints, review communications, action tracking, monitoring of training and compliance exceptions, and escalation and closure reporting.

Required qualifications, capabilities, and skills

• Bachelor’s degree or equivalent experience
• 3+ years of experience in control management, audit, operational risk, compliance, data governance, finance, operations, or related disciplines
• Demonstrated ability to coordinate deliverables across multiple stakeholders, manage competing priorities, and meet deadlines in a fast-paced environment
• Working knowledge of risk and control concepts and exposure to Risk and Control Self-Assessment or comparable control frameworks
• Experience translating control requirements into practical process improvements, including workflow standardization and basic automation opportunities
• Familiarity with dashboarding, analytics, and workflow tools (for example, Tableau, Alteryx, Power BI, or similar) to track issues, milestones, trends, and key performance and key risk indicators
• Familiarity with responsible use of artificial intelligence and large language model-enabled tools in a risk and controls context (where approved), including attention to data handling, governance, and documentation expectations
• Strong written and verbal communication skills, including drafting status updates, risks and issues, and decisions-needed content for leadership forums
• Proficiency in Microsoft Excel, PowerPoint, and Word

Preferred qualifications, capabilities, and skills 

• Experience with business intelligence, reporting, and data analytics tools (for example, Alteryx, Tableau, Business Objects, QlikSense, or similar)

• Experience using artificial intelligence and large language model tools to improve risk and controls work products (for example, drafting or summarizing control narratives, procedures, and test results)