Accessibility Specialist Associate

Job Description

Make your mark improving customer experiences by embedding accessibility into every release while growing your expertise in a collaborative team.

As an Accessibility Associate within the Corporate Sector Digital Accessibility team, you provide expert guidance across the full product lifecycle to help teams deliver inclusive digital experiences. You collaborate in an agile environment to ensure accessibility requirements are incorporated into design, content, development, testing, release, and ongoing maintenance. You validate that customer-facing digital products and channels align with accessibility standards, relevant regulations, and internal policies.

Job Responsibilities:

• Provide accessibility guidance across the entire product lifecycle, partnering with product owners, designers, engineers, and business stakeholders
• Embed accessibility requirements into design, content, development, testing, release, and ongoing maintenance activities
• Apply accessibility standards and best practices across digital properties and customer-facing channels to support compliance with regulations and internal policies
• Triage accessibility defects by supporting identification, prioritisation, and resolution planning across teams
• Diagnose root causes of customer-reported accessibility issues or concerns and recommend practical remediation approaches
• Strengthen stakeholder alignment for digital accessibility initiatives by building relationships and sustaining program maturity and effectiveness
• Develop accessibility training and awareness content that promotes a culture of inclusion and digital accessibility
• Perform accessibility reviews, audits, and user testing using assistive technologies to validate and improve product accessibility

Required qualifications, skills, and capabilities:

• Demonstrate working knowledge of digital accessibility standards, best practices, and regulatory expectations
• Collaborate effectively with cross-functional teams in an agile delivery environment across the product lifecycle
• Translate accessibility requirements into clear, actionable guidance for design, content, engineering, and testing partners
• Evaluate digital experiences through accessibility reviews and testing approaches, including use of assistive technologies
• Investigate accessibility defects and customer-reported issues to determine root cause and remediation needs
• Communicate accessibility findings and recommendations clearly to varied stakeholder audiences
• Contribute to accessibility training, awareness, and adoption efforts that support inclusive experiences

Preferred qualifications, skills, and capabilities:

• Research emerging accessibility trends to help evolve standards and practices over time
• Influence stakeholders to build sustained support for accessibility initiatives and program maturity
• Support the continuous improvement of accessibility standards through structured collaboration and learning
• Demonstrate developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.