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Position Name: Service Desk Analyst
Purpose: L1 Support
Experience: 0 to 2
Key Result Areas
Key Responsibilities – Service Desk & User Support
• First-level support via phone, email or ticketing tools
• Log, categorize and resolve tickets as per ITIL process
• Ensure SLA adherence and user communication
Access Management
• User access provisioning, modification and de-provisioning
• Password resets, role-based access control and account unlocks
• Ensure compliance with security policies Lending Applications Support
• Support loan origination and loan management applications
• Troubleshoot access, data and basic transaction issues
• Escalate issues to L2/L3 with proper documentation
Required Skills & Qualifications
• Basic IT Service Desk experience
• Knowledge of access management and security concepts
• Familiarity with lending or financial applications
• Understanding of ITIL concepts and service workflows
• Good communication and problem-solving skills
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-2 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Service Desk Analyst at Sundaram Finance.
This role requires around 0-2 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to Sundaram Finance's application process for this role.