Customer Support
Sundaram Finance — Chennai, CHENNAI
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Job Description
Designation : Graduate Trainee
Department : Emerging Financial Institutions
Team: Customer Support_ FO_EFI_EFI_CS
Education: B.COM / BBA
Experience : Fresher
Work Location : Chennai - Head Office.
Roles and Responsibilities:
- Prepare data templates for each NBFC customer sourced by the business team
- Liaison with the customer for data submission, both statutory information (Annual reports/rating reports etc) and templated information
- Curation of templated information through data analysis – Customize the information received from the customers as per our requirement, to plug any data gaps through liaiasoning with the customer for timely submission to credit team for approval.
- Point out any red flags reflected in the data to the senior team members as the data analyst’s have the first access to the customer information.
- Closely liaison with the business development managers to expedite/facilitate data submission by the customer
- Closely work with our credit team to assist in resolving queries with the customer
- Obtain quarterly monitoring information viz. financials and operating data from existing customers, consolidate the data for our RMS and senior management appraisal.
- Preparing NOC notes for submission to senior management.
- Skills Required
- Working experience in MS office & MS word.
- Excellent Communication skills - (Must)
- Analytical skills with strong grip on numbers.
- No standing arrears
Frequently Asked Questions
What are the eligibility criteria for the Customer Support job at Sundaram Finance?
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-1 Years years of relevant experience expected for this role.
What are the primary responsibilities of a Customer Support at Sundaram Finance?
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Customer Support at Sundaram Finance.
Is prior experience required for this position?
This role requires around 0-1 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
What skills are important for this role?
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
How do I apply for the Customer Support role at Sundaram Finance?
You can apply directly using the Apply Now button on this page, which will take you to Sundaram Finance's application process for this role.
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