Senior Executive - Customer Relations at Sundaram Finance

Job Description

Job Title: Senior Executive - Customer Relations

Experience: 4 to 8yrs

Responsibilities:

1) Pre- Disbursement Activity:

· Handling foot falls at the dealerships.

· Participating in activities conducted by the dealer.

· Lead generation through promotional activities conducted by SFL.

· Generating leads through referrals.

· Dealer interaction for marketing specific schemes.

2) Disbursement:

· Collection of invoice

· Insurance cover note and other respective papers.

· Processing of loan documents for approval.

· Payment of the finance amount.

3) Post Disbursement:

· Re Collection of amount and relevant documents.

· Collection of registration certificate.

· Collection of insurance policy.

4) Recovery Management:

· In charge of initiating repossession proceeding, keep up records of collection and status of accounts.

5) Customer relations and cross selling:

· Responding to customer queries and grievances and offering timely information and redressal.

· Exploring favorable cross selling openings with the customers.

Abilities Required:

· Good communication capabilities and presentation competencies.

· Marketing and negotiating abilities.

· Understanding about latest products in the market and aptitude to adapt to changes.

· Organizing and Enthusiasm ( Positive Energy and Focus )

· Logical reasoning and able to undertake in enterprising roles

· Risk analysis and management.

Location for this Senior Executive - Customer Relations opening: Dharapuram.

Frequently Asked Questions

What are the eligibility criteria for the Senior Executive - Customer Relations job at Sundaram Finance?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 4-8 Years years of relevant experience expected for this role.

What are the primary responsibilities of a Senior Executive - Customer Relations at Sundaram Finance?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Senior Executive - Customer Relations at Sundaram Finance.

Is prior experience required for this position?

This role requires around 4-8 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the Senior Executive - Customer Relations role at Sundaram Finance?

You can apply directly using the Apply Now button on this page, which will take you to Sundaram Finance's application process for this role.

Senior Executive - Customer Relations

Sundaram Finance — Dharapuram, SALEM

Job Description

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