Senior Executive - Customer Relations
Sundaram Finance — Kanjirapally, KOTTAYAM
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Job Description
Job Title: Senior Executive - Customer Relations
Experience: 4 to 8yrs
Responsibilities:
1) Pre- Disbursement Activity:
· Handling foot falls at the dealerships.
· Participating in activities conducted by the dealer.
· Lead generation through promotional activities conducted by SFL.
· Generating leads through referrals.
· Dealer interaction for marketing specific schemes.
2) Disbursement:
· Collection of invoice
· Insurance cover note and other respective papers.
· Processing of loan documents for approval.
· Payment of the finance amount.
3) Post Disbursement:
· Re Collection of amount and relevant documents.
· Collection of registration certificate.
· Collection of insurance policy.
4) Recovery Management:
· Responsible for initiating repossession proceeding, maintain records of collection and status of accounts.
5) Customer relations and cross selling:
· Responding to customer queries and grievances and providing timely information and redressal.
· Exploring favorable cross selling opportunities with the customers.
Skills Required:
· Good communication skills and presentation skills.
· Marketing and negotiating skills.
· Knowledge about latest products in the market and ability to adapt to changes.
· Organizing and Enthusiasm ( Positive Energy and Focus )
· Logical reasoning and able to perform in enterprising roles
· Risk analysis and management.
Frequently Asked Questions
What are the eligibility criteria for the Senior Executive - Customer Relations job at Sundaram Finance?
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-5 Years years of relevant experience expected for this role.
What are the primary responsibilities of a Senior Executive - Customer Relations at Sundaram Finance?
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Senior Executive - Customer Relations at Sundaram Finance.
Is prior experience required for this position?
This role requires around 0-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
What skills are important for this role?
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
How do I apply for the Senior Executive - Customer Relations role at Sundaram Finance?
You can apply directly using the Apply Now button on this page, which will take you to Sundaram Finance's application process for this role.
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