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Designation: Senior Associate – Call Centre
Experience: 0- 5 years
Reports: Deputy Manager – Call Centre
Education Requirements: Any UG or PG
Work Location: Chennai
Roles and Responsibilities:
· To handle inbound/outbound calls/Email.
· Good oral/written communication.
· Good listening ability as in pay full attention to the customer without interrupting.
· Ability to understand the product/services to the customers.
· Maintain a friendly, empathetic, and professional tone in every customer interaction.
· Speak slowly and clearly to ensure the customer understands
· Use simple, direct language.
· Adhere to service scripts, quality standards.
· Adhere shift time and be consistent in availability.
Skills Required:
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-5 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Senior Associate – Call Centre at Sundaram Finance.
This role requires around 0-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to Sundaram Finance's application process for this role.