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1) Position purpose:
Write the purpose for which the job exists (in 2-3 lines)
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Max 1325 Characters)
To oversee the collections process at a Regional level, build and oversee a best-in-class high efficiency Collections Group to enable delivery of ECL & NCL parameters. livery of ECL & NCL parameters and to liaise with in-house and external collections teams and to oversee their activities, making sure compliance with all internal policies and relevant regulations.
2) Dimensions:
Mention quantitative or qualitative parameters that are relevant for the job and deliver a better understanding of the scope and scale of the job.
Other Quantitative and Important Parameters for the job
Digital Book is a small ticket higher bounce rate book on account of the construct of the segment and borrower profile
ECL Management – Stage 1 and Stage 2 (feeder for Stage 3) Provisions to be managed by the incumbent for entire Zone.
Strong vintage in handling the zone /region in debt management.
Ability to conceptualize and effectively execute the various collections strategies with focus on Small Ticket Collections
3) Position context & Key challenges:
Write the specific aspects of the job that deliver a challenge (internal and external) to the jobholder in the context of the Business/Unit/Function/Department/Section
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(Max 3975 Characters)
Organization Context
Aditya Birla Finance Limited ("ABFL") is a lending subsidiary of Aditya Birla Capital Limited. ABFL is registered with RBI as a Systematically Important Non-Deposit accepting Non-Banking Finance Company (NBFC). ABFL is one of the top private diversified NBFCs in India. As of 31-Dec'20, ABFL has a pan-India presence with 91 branches and a lending book of Rs. 45,560 Crores.
ABFL offers end-to-end lending solutions to a diverse set of clients - Retail, HNI, MSMEs, and Mid & Large Corporates through secured as well as unsecured loan products. The diverse range of lending products includes Retail Small Ticket Secured and Unsecured Loans, Unsecured Personal Loans, Unsecured Business Loans, Health & Education Loans, Digital B2B2C and B2B2B Small Ticket Loans, Small Business Secured Loans, Loans Against Property (LAP), Lease Rental Discounting (LRD), Construction Finance (to Real Estate Developers), SME Loans, Capital Markets Loans (Loan Against Shares), Supply Chain Finance, Mid and Large Corporate Loans, and Infrastructure Finance loans. ABFL also has a Wealth Management division.
ABFL is rated “AAA” by India Ratings, ICRA and CARE (reaffirmed in 2020). ABFL secured the ABG Business Excellence Award in 2017 (Silver), and 2015 (Bronze), and multiple other Awards on forums like CII.
Position context
Collections function carries out monitoring of client wise exposure and portfolio exposure to identify 'early warning signals' of stress and to minimize NPAs. This monitoring is done by dedicated teams who specialize in overseeing delinquent clients who have come under financial stress due to unfavourable market events / changes in business patterns and as well as from those clients who have intentionally stopped payment of dues with mala-fide intentions. It also carries out overdue loan recovery from defaulting clients.
The Small ticket segment comprises primarily Digitally sourced accounts with ticket sizes ranging 10k – 5 lacs. This role is tasked with enhancing business profitability through effective management of the delinquent portfolio in the respective zone.
The incumbent will be accountable for field collections for the clients in the region. For this segment, the collections model would primarily be an Agency Model for flows. The incumbent needs to have a strong understanding of small ticket business and challenges on the debt-management process.
4) Core result areas:
Write
the key results expected from the job and the assisting actions for each of these core result areas (For a majority of jobs typically there could be 4- 7 core result areas)-
Maximum 10 KRAs can be updated
Core result areas (
Max 1325 Characters)
Assisting Actions
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Max 1325 Characters)
ECL Management & Costs
Monitor and Control delinquency and minimize ECL for portfolio
Drive higher resolution rates resulting in reduced ECL
Review, sustain control and Optimize the cost incurred towards collections of dues.
Daily monitoring and regular reviews of delinquent portfolio
Portfolio review and monitoring
Monitor location level and sub-product level portfolios – location level and at various product level within the Digital Portfolio.
Work with non-carrying out defaulting borrowers to create optimum recovery solutions
Building various MISs to show different cuts and trends in the portfolio which can lead to necessary corrective action by collections group to enhance their performance and shows area of improvement.
Deliver regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Group on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPs, Fraud Cases, etc.
Make sure good grip and control on the delinquent portfolio.
Vendor Management
Liaise with agencies to drive collections processes efficiently.
Oversee selection processes for external agencies
Continuously monitor agency performance against set parameters and targets
Exercise adequate control on agencies to make sure collection of overdue debts in a timely manner
Compliance and audit
Make sure that all documentation related to the collections process is maintained in accordance with internal norms and regulatory qualifications
Respond to client complaints regarding the collections process, taking steps to make sure a satisfactory outcome for both ABFL as well as its clients
Plan and implement periodic audits of the collections teams, making sure their compliance with all relevant policies and regulations
Client escalations and complaints
Collaborate with the legal group and senior management in the event of escalated cases to make sure compliance with relevant regulations
People Management
Deliver oversight and be a coach and mentor for the group
Make sure regular functional & behavioral trainings of group members in collaboration with HR
Participate in relevant talent management and people development activities to make sure a healthy pipeline and an engaged group
5) Position purpose of Direct Reports:
Describe the position purpose of the direct report/s to the job (in 2-3 lines for each report)
Area Collections Manager
: To oversee the collections process at a location level (usually a Metro or State Capital) or few Tier 2-3 cities, working with non-carrying out defaulting borrowers to create optimum recovery solutions. To liaise with in-house and external collections teams and to oversee their activities, making sure compliance with all internal policies and relevant regulations.
6) Relationships:
Describe the nature and purpose of most important contacts or relationship (except superior/group members) with individuals, departments, organizations inside and outside of the organization, that job is required to interact with in order to deliver the job objectives
Relationship Type
Frequency
Nature
Internal
National Collections Manager, Area Collections Managers
Daily / regular
Portfolio update and alignment of strategy and activities
Credit/ Policy Teams
Weekly
Updation of Collections Cases, MIS, Bounce details etc. Updates on policy changes.
Collections Strategy Group
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 8-15 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Regional Collection Manager - Collections Frontend - Chandigarh at Aditya Birla Group.
This role requires around 8-15 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to Aditya Birla Group's application process for this role.