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Roles & Responsibilities
A. Process Enhancement
● Identify process gaps and recommend improvements in day-to-day operations; document findings in a structured Process Gap Register
● Support SOP creation and ensure proper implementation across departments; act as SOP custodian for assigned verticals
● Work with teams to reduce rework and improve TAT; track rework rates weekly and escalate persistent issues to Head of Quality
B. Quality Monitoring & Performance Tracking
● Monitor quality metrics and ensure adherence to defined standards; publish weekly quality dashboards to business heads
● Conduct regular quality checks and audits on a sampling-based methodology; maintain a documented audit trail
● Maintain and track internal quality scores for departments
● Support continuous improvement initiatives and facilitate Kaizen events within assigned verticals
C. Execution of Quality Initiatives
● Assist in executing quality improvement projects under DMAIC framework
● Coordinate with different departments for implementation
● Track project progress and report updates to the Head of Quality through structured project status reports
D. Implementation & Adoption Support
● Support implementation of new processes and improvements
● Ensure smooth adoption of changes within teams
● Address operational challenges during transitions
E. Capability Building & Awareness
● Conduct basic quality and process training for team members
● Support quality champions in different departments
● Help create awareness of SOPs, quality practices, and FTR through visual management tools (dashboards, notice boards, digital alerts)
Preferred Candidate Profile
● 10-15 years of experience in operations, quality, or process improvement
● Lean Six Sigma Green Belt (GB) certification is mandatory; Black Belt is preferred
● Prior exposure to financial services (lending / collections / operations), GCC or manufacturing sector is strongly preferred
● Good data analysis skills; working knowledge of Excel, Power BI, or equivalent reporting tools
● Demonstrated ability to manage cross-functional stakeholder relationships and drive results without direct authority
● Strong documentation and communication skills.
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 10-15 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Quality Manager - SPEED at Sundaram Finance.
This role requires around 10-15 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to Sundaram Finance's application process for this role.