Managerial

Roles and Responsibilities:

Offer strategic leadership to multi‑layer teams of up to 50 members or more, securing process excellence and sound governance throughout all CPU functions.

Oversee end‑to‑end processing workflows, covering workload planning, queue management, and TAT/SLA performance.

Serve as the high escalation authority for multi-layered operational issues, guaranteeing timely resolution with cross‑functional teams.

Establish a culture of integrity, accountability, compliance, and disciplined execution spanning all processing units.

Lead process re‑engineering, automation, and digitization initiatives to enhance productivity and reduce errors.

Guarantee audit readiness and regulatory compliance through robust controls, documentation, SOP governance, and risk mitigation.

Give expert guidance on NBFC regulations, operational controls, audit standards, and data security needs.

Conduct deep‑dive analysis, trend assessment, and systemic RCA to implement sustainable corrective actions.

Handle managers and team leads productively, guaranteeing leadership development and workforce capability establishing.

Keep up high standards of data accuracy, process integrity, and quality throughout all processing activities.

Make strategic decisions on operational priorities, resource allocation, policy alignment, and risk‑based actions.

Demonstrate agility in handling changing business volumes, regulatory updates, technology rollouts, and multi‑location operations.

Abilities Required:

Soft Capabilities:

Executive Leadership & Team Development: Aptitude to run and inspire multi‑layer teams, develop future leaders, and sustain high performance.

Strategic Communication & Influence: Engages successfully with senior leaders to create consensus and steer cross‑functional priorities.

Advanced Analytical & Critical Thinking: Solid capability to interpret operational data, pinpoint risk patterns, and recommend strategic improvements.

High‑Level Problem Solving & Decision Making: Skilled in handling multi-layered operational situations with sound judgment and speed.

Stakeholder & Governance Management: Proficiency in overseeing senior stakeholders and leading cross‑functional governance forums.

Change Management & Transformation Readiness: Aptitude to lead transitions, process migrations, and technology-driven changes smoothly.

Conflict & Crisis Management: Managed escalations, operational disputes, and process failures with maturity and authority.

Technical Abilities:

Advanced Operational Analytics: Skilled in KPI architecture, dashboards, trend analysis, and performance modelling for leadership reporting (Power BI/Tableau exposure preferred).

MS Office Suite Expertise:

Excel: Advanced modelling, automation frameworks, data integrity controls, audit checks, and decision‑support analytics.

Word: Solid proficiency in drafting policy documents, governance frameworks, audit reports, and senior‑level communications.

PowerPoint: Skilled in establishing executive‑level presentations, business reviews, transformation roadmaps, and performance narratives.

Process Excellence & Automation Tools: Certified or working exposure of Lean/Six Sigma, workflow automation, RPA/OCR tools, and SOP standardization.

MIS, Risk & Compliance Tools: Proficient in enterprise MIS structures, grievance systems, regulatory reporting, exception tracking, and risk monitoring.

Workflow/CRM Platforms: Deep understanding of NBFC process flows, queue management, application lifecycle tracking, and system escalations.

Data Privacy & Security Controls: Well‑versed in secure data‑handling practices, access governance, compliance criteria, and audit protocols.

Education Needs: PG/MBA from a reputed institute.

Additional certifications in Lean/Six Sigma, Project Management, Risk/Compliance, or Analytics preferred.

Work Experience: 12–15 years of progressive exposure to NBFC/BFSI Central Processing, Operations, or Credit functions with high-volume processing exposure.

Minimum 5+ years running large teams (30–50 members), leading process transformation, guaranteeing compliance, and running involved operations at scale.