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Customer Support

Sundaram Finance — Mumbai, MUMBAI

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Experience 0-5 Years yrs
Age 21-35 yrs
Gender Both
Salary Not Disclosed LPA
Department Sales Loans
Product Loans

Job Description

Position description: The Customer Support & MIS Coordinator will be responsible for managing customer interactions and maintaining accurate MIS reports for the SME business. The role combines operational support, customer service, and data reporting to ensure smooth business functioning, timely information flow, and enhanced customer experience.

Primary Responsibilities:

Prepare and maintain daily, weekly, and monthly MIS reports for SME operationsTrack loan disbursements, collections, and portfolio performanceEnsure accuracy, completeness, and timeliness of all reportsHandle customer queries related to SME loans and servicesCoordinate with internal teams (Sales, Credit, Ops) for data and issue resolutionMaintain customer records and update system databasesSupport reporting automation and process improvements

Educational qualifications preferred

Required work experience

Industry: NBFC / Banking / Financial Services#
Role: MIS Executive / Customer Support / Operations#
Years of experience: 1–4 years

Key Performance Indicators:

  • Timeliness and accuracy of MIS reports
  • Data quality and error-free reporting
  • Turnaround time for ad-hoc data/reporting requests
  • Efficiency in report automation and process optimization
  • Stakeholder satisfaction (internal teams and management)

Frequently Asked Questions

What are the eligibility criteria for the Customer Support job at Sundaram Finance?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-5 Years years of relevant experience expected for this role.

What are the primary responsibilities of a Customer Support at Sundaram Finance?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Customer Support at Sundaram Finance.

Is prior experience required for this position?

This role requires around 0-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the Customer Support role at Sundaram Finance?

You can apply directly using the Apply Now button on this page, which will take you to Sundaram Finance's application process for this role.