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Job Description:
Pre- Disbursement Activity:
Handling foot falls at the dealerships.
Participating in activities conducted by the dealer/MLE (Micro-level events).
Lead generation through promotional activities conducted by SFL.
Generating leads through referrals.
Field Investigating Activity.
Dealer interaction for marketing specific schemes.
Collection of prospective customer information
Disbursement:
Processing application for approval.
Obtaining documents from customers for payment.
Collection of invoice /Insurance cover notes and other respective papers.
Processing loan documents for approval.
Payment of the finance amount.
Post Disbursement:
Process the confirmation of delivery of vehicle finance.
Re Collection of amount and relevant documents.
Collection of registration certificates and insurance policy/ invoice (if applicable).
Recovery Management:
Responsible for initiating repossession proceedings
Maintain records of collection and status of accounts via M-Collect.
Customer relations and cross selling:
Responding to customer queries and grievances and providing timely information and redressal.
Exploring favourable cross selling opportunities with the customers.
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 1-5 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Customer Relations at Sundaram Finance.
This role requires around 1-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to Sundaram Finance's application process for this role.