Central Processing Unit (SS_CP_CPU)

Roles and Responsibilities:

Provide strategic leadership to multi‑layer teams of up to 50 members or more, ensuring process excellence and strong governance across all CPU functions.

Oversee end‑to‑end processing workflows, including workload planning, queue management, and TAT/SLA performance.

Serve as the high escalation authority for complex operational issues, ensuring timely resolution with cross‑functional teams.

Build a culture of integrity, accountability, compliance, and disciplined execution across all processing units.

Lead process re‑engineering, automation, and digitization initiatives to enhance productivity and reduce errors.

Ensure audit readiness and regulatory compliance through strong controls, documentation, SOP governance, and risk mitigation.

Provide expert guidance on NBFC regulations, operational controls, audit standards, and data security requirements.

Conduct deep‑dive analysis, trend assessment, and systemic RCA to implement sustainable corrective actions.

Manage managers and team leads effectively, ensuring leadership development and workforce capability building.

Maintain high standards of data accuracy, process integrity, and quality across all processing activities.

Make strategic decisions on operational priorities, resource allocation, policy alignment, and risk‑based actions.

Demonstrate agility in managing changing business volumes, regulatory updates, technology rollouts, and multi‑location operations.

Skills Required:

Soft Skills:

Executive Leadership & Team Development: Ability to manage and inspire multi‑layer teams, build future leaders, and sustain high performance.

Strategic Communication & Influence: Engages effectively with senior leaders to build consensus and steer cross‑functional priorities.

Advanced Analytical & Critical Thinking: Strong capability to interpret operational data, identify risk patterns, and recommend strategic improvements.

High‑Level Problem Solving & Decision Making: Skilled in handling complex operational situations with sound judgment and speed.

Stakeholder & Governance Management: Proficiency in managing senior stakeholders and leading cross‑functional governance forums.

Change Management & Transformation Readiness: Ability to lead transitions, process migrations, and technology-driven changes smoothly.

Conflict & Crisis Management: Managed escalations, operational disputes, and process failures with maturity and authority.

Technical Skills:

Advanced Operational Analytics: Skilled in KPI architecture, dashboards, trend analysis, and performance modelling for leadership reporting (Power BI/Tableau exposure preferred).

MS Office Suite Expertise:

Excel: Advanced modelling, automation frameworks, data integrity controls, audit checks, and decision‑support analytics.

Word: Strong proficiency in drafting policy documents, governance frameworks, audit reports, and senior‑level communications.

PowerPoint: Skilled in building executive‑level presentations, business reviews, transformation roadmaps, and performance narratives.

Process Excellence & Automation Tools: Certified or working exposure of Lean/Six Sigma, workflow automation, RPA/OCR tools, and SOP standardization.

MIS, Risk & Compliance Tools: Proficient in enterprise MIS structures, grievance systems, regulatory reporting, exception tracking, and risk monitoring.

Workflow/CRM Platforms: Deep understanding of NBFC process flows, queue management, application lifecycle tracking, and system escalations.

Data Privacy & Security Controls: Well‑versed in secure data‑handling practices, access governance, compliance requirements, and audit protocols.

Education Requirements: PG/MBA from a reputed institute.

Additional certifications in Lean/Six Sigma, Project Management, Risk/Compliance, or Analytics preferred.

Work Experience: 12–15 years of progressive experience in NBFC/BFSI Central Processing, Operations, or Credit functions with high-volume processing exposure.

Minimum 5+ years managing large teams (30–50 members), leading process transformation, ensuring compliance, and running complex operations at scale.