Call Centre at Sundaram Finance

Job Description

Job Purpose

To handle inbound and outbound customer calls, provide information about company products and services, address customer queries, follow up on customer requests, and ensure a high level of customer satisfaction while adhering to company policies and regulatory requirements.

Key Responsibilities

Handle inbound and outbound customer calls professionally and courteously.
Explain company products, loan schemes, repayment schedules, and services to customers.
Assist customers with enquiries, requests, and complaints.
Follow up with customers for documentation, payments, service requests, and feedback.
Update customer interactions accurately in CRM and other systems.
Coordinate with branches and internal departments for query resolution.
Meet productivity, quality, and service level targets.
Ensure compliance with company policies, RBI guidelines, and customer service standards.
Maintain confidentiality of customer information.
Support customer retention and relationship-building initiatives.

Desired Candidate Profile

Graduate in any discipline.
0-3 years of experience in a call centre, customer service, telecalling, or NBFC/banking environment.
Good communication skills in English and regional language(s).
Basic computer knowledge and familiarity with MS Office.
Strong customer orientation and problem-solving skills.
Ability to work in shifts and handle targets.

Key Skills

Customer Service
Telecalling
Outbound & Inbound Calling
Complaint Handling
CRM Usage
Communication Skills
Follow-up & Coordination
Data Entry
Customer Relationship Management

KPIs

Calls handled per day
Average handling time (AHT)
First call resolution (FCR)
Customer satisfaction score (CSAT)
Quality audit score
Productivity and attendance adherence

Preferred Industry

NBFC, Banking, Financial Services, Insurance, BPO, Customer Support.

For a Sundaram Finance-style NBFC, I can also provide a specialized JD for Loan Service Calling, Collections Calling, Customer Retention Calling, or Lead Generation Calling.

Frequently Asked Questions

What are the eligibility criteria for the Call Centre job at Sundaram Finance?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-4 Years years of relevant experience expected for this role.

What are the primary responsibilities of a Call Centre at Sundaram Finance?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Call Centre at Sundaram Finance.

Is prior experience required for this position?

This role requires around 0-4 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the Call Centre role at Sundaram Finance?

You can apply directly using the Apply Now button on this page, which will take you to Sundaram Finance's application process for this role.

Call Centre

Sundaram Finance — Chennai, CHENNAI