Associate - Process Manager

Job Description

Join a critical business integration, control, and governance team supporting advisor oversight, operational readiness, employee onboarding/offboarding, training adherence, account operations, client experience routines, and leadership reporting. You will maintain accurate trackers, monitor key operational and risk indicators, reconcile data, retain evidence, and escalate exceptions (including aging or unresolved items) while partnering closely with internal stakeholders. The role requires end-to-end ownership of recurring control routines, dashboard maintenance, exception tracking, and hands-on support for reporting and critical control activities that enable advisor productivity and consistent operational execution. You will connect advisor activity, operational processes, regulatory requirements, and risk indicators, translating inputs into actionable reporting for team leaders and senior stakeholders. Success requires strong attention to detail, analytical discipline, stakeholder engagement, and a control mindset to identify process gaps, mitigate operational and regulatory risk, maintain audit-ready documentation, and provide backup coverage for critical activities.

Job summary 

As a Process Manager II within New Business Administration, you will support business integration governance and control routines that enable advisor readiness, operational execution, and leadership reporting. You will take ownership of recurring control activities, monitoring routines, and reporting deliverables, ensuring accurate tracking, timely escalation, and audit-ready documentation. You will partner with internal stakeholders to reconcile data, maintain dashboards, and address exceptions impacting operational performance, risk indicators, and client experience routines. You will translate operational inputs into clear, actionable reporting for team leaders and senior stakeholders.

Job responsibilities

• Maintain accurate trackers to support advisor oversight, operational readiness, and governance routines
• Monitor key operational and risk indicators and identify exceptions requiring follow-up
• Escalate exceptions, including aging or unresolved items, to appropriate stakeholders with clear status and documentation
• Own end-to-end recurring control routines, including evidence collection and retention to support audit readiness
• Maintain and update dashboards and recurring leadership reporting deliverables
• Perform data reconciliation activities to ensure reporting accuracy and consistency across trackers and dashboards
• Track exceptions to closure, document outcomes, and ensure timely resolution or escalation paths are followed
• Provide hands-on support for reporting and other critical control activities as needed
• Partner with internal stakeholders to support onboarding/offboarding governance and training adherence routines
• Support account operations and client experience routines through disciplined monitoring and control execution
• Identify process gaps and recommend improvements to reduce operational and regulatory risk

Required qualifications, capabilities, and skills 

• Ability to maintain accurate trackers and detailed operational documentation
• Experience monitoring operational and risk indicators and escalating exceptions appropriately
• Demonstrated control mindset with a focus on audit-ready evidence retention and governance routines
• Strong attention to detail and analytical discipline in reconciliation and reporting activities
• Ability to manage recurring routines end-to-end with consistent, timely execution
• Experience maintaining dashboards and producing leadership reporting
• Proven ability to partner effectively with internal stakeholders to drive issue resolution
• Ability to translate operational processes and risk indicators into clear, actionable updates for leaders
• Ability to identify process gaps and support actions to mitigate operational and regulatory risk
• Ability to provide backup coverage for critical activities to ensure continuity of control routines