3) Job Context & Major Challenges (What are the specific aspects of the job that provide a challenge to the jobholder in the context of the Unit/Zone? |
Enabling Skill Sets & Qualifications o Critical skill sets required to meet these challenges include execution excellence, business & commercial acumen, sound product understanding, excellent communication and influencing skills.
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| 4) Principal Accountabilities |
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| Accountability |
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| Supporting Actions |
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Sales Growth & Client Acquisition |
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| o | Actively participate in initiatives and contests driven by Business Development teams |
Operational Effectiveness | o | Work with dual focus on sales volume and value (IRR) through the team |
| o | Track & ensure SLA adherence, sales efficiencies and ROI |
| o | Adopt prescribed improvements in processes and best practices in order to enhance operational productivity and suggest improvements as well |
| o | Analyze and communicate operational information periodically as per agreed timelines and MIS formats for disbursements, profits, NPAs, channel expansion, new product launches, new branches, new channel development, etc. and communicate to RSM as well as down the line |
Distribution & Market Expansion | o | Develop and strengthen distribution network through liaising and networking efforts, considering product positioning and competitive pressures |
| o | Scan the market and its competitive offerings on a periodic basis; report on emerging trends and business opportunities for the unsecured segment |
| o | Engage with DSA channel network and execute the agreed touch point management system for faster customer connectivity and loan processing-disbursement; escalate issues appropriately for timely resolution |
Customer Servicing & Relationship Management | o o | Coordinate with risk and operations teams to execute robust, customer friendly loan approval and booking processes Recommend improvements to operating procedures and technological tools to enhance customer experience through reduced processing TATs while simultaneously ensuring compliant operations |
| o | Ensure customer queries/ complaints are addressed in a timely and effective manner and coordinate personally to expedite the same |
| o | Leverage close direct customer relationships to carry out post sanction surveillance and generate early warning signals on NPAs |
Risk Management | o | Execute compliant Sales Operations and work in line with risk management principles via coordination with Risk team |
| o | Ensure closure of deal documentation and credit administration requirements, including opening of escrow accounts
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 3-12 Years years of relevant experience expected for this role. The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Area Sales Manager at Aditya Birla Group. This role requires around 3-12 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details. Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions. You can apply directly using the Apply Now button on this page, which will take you to Aditya Birla Group's application process for this role. |