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Area Collection Manager - Unsecured Flows- Chandigarh

Aditya Birla Group — Chandigarh, Sepahijala

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Experience 5-15 Years yrs
Age 21-35 yrs
Gender Both
Salary Not Disclosed LPA
Department Sales Loans
Product Loans

Job Description

1) Job Purpose: Write the purpose for which the job exists (in 2-3 lines)  (Max 1325 Characters)

To manage the collections process at a location level (usually a Metro or State Capital) or few Tier 2-3 cities, working with non-performing defaulting borrowers to create optimum recovery solutions. To liaise with in-house and external collections teams and to oversee their activities, ensuring compliance with all internal policies and relevant regulations.

 

2) Dimensions: Mention quantitative or qualitative parameters that are relevant for the job and provide a better understanding of the scope and scale of the job. 

Team Size 

4-9 (varies by location)

Other Quantitative and Important Parameters for the job 

  • ECL Targets for the State / Product for Stage 1, 2 & 3 (as applicable) – direct impact on P&L
  • Cost of Collections – deliver a cost performance better than the budget at the State Level
  • Hiring, building and mentoring a high performance collection steam to manage the State / Area / Region

 

3) Job Context & Major Challenges: Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business/Unit/Function/Department/Section ((Max 3975 Characters)

Organization Context

Aditya Birla Finance Limited ("ABFL") is a lending subsidiary of Aditya Birla Capital Limited. ABFL is registered with RBI as a Systematically Important Non-Deposit accepting Non-Banking Finance Company (NBFC). ABFL is one of the top private diversified NBFCs in India. As of 31-Dec’20, ABFL has a pan-India presence with 91 branches and a lending book of Rs. 45,560 Crores.


ABFL offers end-to-end lending solutions to a diverse set of customers - Retail, HNI, MSMEs, and Mid & Large Corporates through secured as well as unsecured loan products. The diverse range of lending products includes Retail Small Ticket Secured and Unsecured Loans, Unsecured Personal Loans, Unsecured Business Loans, Health & Education Loans, Digital B2B2C and B2B2B Small Ticket Loans, Small Business Secured Loans, Loans Against Property (LAP), Lease Rental Discounting (LRD), Construction Finance (to Real Estate Developers), SME Loans, Capital Markets Loans (Loan Against Shares), Supply Chain Finance, Mid and Large Corporate Loans, and Infrastructure Finance loans. ABFL also has a Wealth Management division. 


ABFL is rated “AAA” by India Ratings, ICRA and CARE (reaffirmed in 2020). ABFL secured the ABG Business Excellence Award in 2017 (Silver), and 2015 (Bronze), and multiple other Awards on forums like CII


Job Context:

 

Collections function carries out monitoring of client wise exposure and portfolio exposure to identify ‘early warning signals’ of stress and to minimize NPAs. This monitoring is done by dedicated teams who specialize in managing delinquent customers who have come under financial stress due to unfavourable market events / changes in business patterns and as well as from those customers who have intentionally stopped payment of dues with mala-fide intentions. It also carries out overdue loan recovery from defaulting clients.


This role is responsible for enhancing business profitability through effective management of the delinquent portfolio in the respective area. The incumbent will be accountable for field collections for the customers in the area. For this segment, the collections model is a combination of in-house (for ticket sizes >10L) and partly agency-driven (for small ticket sizes) so the area manager will need to effectively oversee both inhouse collections officers as well as agency managers. 

 


4) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)- Maximum 10 KRAs can be updated

Key Result Areas (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

Achieve collections targets and financial goals for the area

  • Monitor and Control delinquency and minimize credit losses for portfolio
  • Drive higher resolution rates. 
  • Ensuring adequate headcount availability location-wise / bucket-wise / segment-wise.
  • Ensure Charge offs are minimized and higher recoveries from charge-off accounts.
  • Review, maintain control and minimize the cost incurred towards collections of dues.
  • Daily monitoring and regular reviews of delinquent portfolio to make account level

Portfolio review and monitoring

  • Monitor customer accounts across the region, identifying and flagging likely cases of default or delayed payment 
  • Work with non-performing defaulting borrowers to create optimum recovery solutions
  • Developing various MISs to show different cuts and trends in the portfolio which can lead to necessary corrective action by collections team to enhance their performance and shows area of improvement.
  • Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPs, Fraud Cases, etc.

Vendor Management

  • Liaise with agencies to drive collections processes efficiently.
  • Oversee selection processes for externa agencies
  • Continuously monitor agency performance
  • Exercise adequate control on agencies to ensure collection of overdue debts in a timely manner

Compliance and audit

  • Ensure that all documentation related to the collections process is maintained in accordance with internal norms and regulatory requirements 
  • Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers 
  • Plan and implement periodic audits of the collections teams, ensuring their compliance with all relevant policies and regulations 

Customer escalations and complaints

  • Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations

People Management

  • Provide oversight and be a coach and mentor for the team
  • Ensure regular functional & behavioral trainings of team members in collaboration with HR
  • Participate in relevant talent management and people development activities to ensure a healthy pipeline and an engaged team



5) Job Purpose of Direct Reports: Describe the job purpose of the direct report/s to the job (in 2-3 lines for each report) 

  • Collections Officer: To manage the collections process for a set of delinquent accounts within a location, working with non-performing defaulting borrowers to create optimum recovery solutions.


  • Agency Collections Manager: To manage the collections process for a set of delinquent accounts within a location, working with non-performing defaulting borrowers to create optimum recovery solutions, ensuring compliance with all internal policies and relevant regulations


6) Relationships: Describe the nature and purpose of most important contacts or relationship (except superior/team members) with individuals, departments, organizations inside and outside of the organization, that job is required to interact with in order to deliver the job objectives

Relationship Type 

Frequency 

Nature 

Internal

 

 

Regional Collections Manager, Collection Officers, Agency Managers

Daily / regular

Portfolio update and alignment of strategy and activities

Credit/ Policy Teams

Weekly

Frequently Asked Questions

What are the eligibility criteria for the Area Collection Manager - Unsecured Flows- Chandigarh job at Aditya Birla Group?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 5-15 Years years of relevant experience expected for this role.

What are the primary responsibilities of a Area Collection Manager - Unsecured Flows- Chandigarh at Aditya Birla Group?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Area Collection Manager - Unsecured Flows- Chandigarh at Aditya Birla Group.

Is prior experience required for this position?

This role requires around 5-15 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the Area Collection Manager - Unsecured Flows- Chandigarh role at Aditya Birla Group?

You can apply directly using the Apply Now button on this page, which will take you to Aditya Birla Group's application process for this role.