Chat us
Call us
Job Title
Team Manager - Virtual Sales
Business Unit
Virtual Sales
Reporting To
Regional Head / Zonal Head / Unit Head
Job Function and Role Type
Sales, Supervisory
Version No
1.1
Job Purpose
Lead a team of tele-callers to achieve business objectives, including revenue generation, product penetration, and digital growth. Ensure team productivity, quality of acquisition, and customer satisfaction through effective management and monitoring.
Key Responsibilities
Business Targets and Achievement
Achieve daily, weekly, monthly, and yearly business targets.
Monitor team productivity and ensure planned outcomes.
Drive portfolio objectives and ensure quality acquisitions.
Ensure activation and retention targets are met.
Dialer Hygiene and Calling Quality
Monitor dialer hygiene, including TOS and disposition capture.
Observe calls to enhance call handling skills.
Track hourly conversions and leads generated.
Manpower Management and Resource Development
Ensure workstations are staffed and operational.
Conduct daily huddles and monitor attendance.
Train and motivate team members to improve productivity.
Organize team-building activities and recognition programs.
CRM Generation, Lead Monitoring and Conversion Management
Generate and review CRM leads for specific products.
Ensure timely lead closures and improve conversion rates.
Collaborate with fulfillment teams for lead management.
Team Review and Tracking
Maintain hourly business counts and team performance reports.
Develop and share business tracking MIS with leadership.
Conduct call barging and provide feedback to improve performance.
Customer Query and Complaint Management
Address and resolve customer queries and complaints.
Ensure quality sales and adherence to processes.
Perform spot checks to ensure compliance and call etiquette.
Education:
Graduation required; MBA preferred.
Certifications:
IRDA Certification, knowledge of competition, regulatory knowledge.
Key Competencies
Interpersonal skills, sales and influencing, product knowledge, people management, communication skills.
Major Stakeholders
Product fulfillment teams, HR, complaint teams, training teams, dialer teams.
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0 - 10 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Virtual-Prime RM at HDFC Bank.
This role requires around 0 - 10 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to HDFC Bank's application process for this role.