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Job Title
Virtual-COP Relationship Manager
Business Unit
Classic on Phone (CoP)
Reporting To
Classic on Phone Team Manager
Job Function and Role Type
Relationship & Sales, Individual Role
Version No
1.0
Job Purpose
Engage regularly with customers as per the contact policy to provide a consistent and superior digital experience. Ensure customer needs are met through financial products while promoting digital banking and achieving scorecard targets.
Key Responsibilities
Customer Engagement
Engage with portfolio customers as per contact policy.
Resolve customer queries accurately and promote digital banking.
Profile customers to cross-sell bank products.
Control customer attrition and deepen relationships.
Achievement of Portfolio Parameters
Meet portfolio objectives and cross-sell products.
Drive sales across product segments like TPP, Assets, and Cards.
Track triggers to prevent fund outflows.
Generate income at the customer level.
Interaction Quality
Achieve defined quality benchmarks.
Capture call interactions accurately to aid relationship management.
Audit and Service Quality
Follow all systems and processes as per audit guidelines.
Submit financial transactions and requests accurately and on time.
Update customer interactions in CRM systems.
MIS - Reporting
Submit customer base reviews and reports as requested.
Education:
Graduate.
Certifications:
Basic Banking, Communication.
Key Competencies
Customer engagement, Sales acumen, Digital banking promotion, Relationship management, Compliance adherence.
Major Stakeholders
Customers, Classic on Phone Head, Unit Head, Region Head, Sales Managers.
Refer to the Job Description
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0 - 1 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a CS Risk Manager at HDFC Bank.
This role requires around 0 - 1 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to HDFC Bank's application process for this role.