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Role description
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Job Title
Video KYC Officer
Business Unit
Virtual Relationship Channels
Reporting To
Supervisor
Job Function and Role Type
Client Identification Via Video Calls, Individual Contributor
Version No
1.0
Position purpose
Carry out client identification through video calls, adhering to KYC and AML standards as per regulatory guidelines. Make sure compliance with processes and timelines.
Key Responsibilities
Video Client Identification
Carry out client identification via video calls.
Execute due diligence checks and review KYC documentation.
Make sure accuracy, consistency, and credibility in duties.
Close requests within stipulated timelines.
Interaction Quality
Capture call interactions completely and accurately.
Sustain defect rates within acceptable levels.
Client Service
Exhibit the highest standards of client service.
Make sure client comfort during the verification process.
Adhere to the bank's grooming standards.
Business Value Additions
Promote digital banking services and cross-sell products.
Profile clients to enable appropriate cross-servicing.
Audit and Service Quality
Follow all systems and processes as per audit and management guidelines.
Process and submit KYC requests accurately and on time.
Adhere to processes for updating client interactions.
Education:
Graduation required.
Certifications:
None specified.
Key Competencies
Awareness of banking regulations, planning and organizing, interpersonal capabilities, verbal and written communication, proficiency in Microsoft Office.
Major Stakeholders
Clients, VKYC Checkers, Supervisors, IT Group, Audit Group, Regional Admin Teams, L&D Group, HNW Product Group.
This opening is for the Virtual Business-RM position in Ahmedabad.
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 1 - 7 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Virtual Business-RM at HDFC Bank.
This role requires around 1 - 7 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to HDFC Bank's application process for this role.