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Job Title:
VC-Service RM – EMT&SMO
Job Details:
Job Name: VC- Service RM-EMT&SMO – Virtual Care
Unit: Virtual Care
Team: Virtual Care EMT
Reports to: VC-Team Manager-EMT&SMO
Location: Pan-India (Chennai/Mumbai/Coimbatore)
Job Function: Service
Role Type: Individual Contributor
Travel Required: No
Job Band Range: E1 to E4
Job Purpose:
Resolve customer emails first contact
Identify, follow up on non-first contact cases
Adhere to all process guidelines
Provide accurate, complete resolutions
Review, raise charge waiver requests
Refer to specific sections for Social Care, Chat Banking
Job Responsibilities:
Provide accurate email resolutions
Respond to all customer queries
Ensure audit, quality compliance
Maintain system adherence, accuracy
Ensure timely email resolution
Handle social media queries, complaints
Follow up with backend teams
Vet resolutions for correctness
Conduct root cause analysis
Liaise with vendors, marketing
Respond to chat queries
Maintain system, product knowledge
Educational Qualifications:
Graduation
Key Skills:
Bank product knowledge
Communication, written skills
Sales, influencing skills
Interpersonal skills
Positive attitude
Experience Required:
Prior banking, customer service
Proficiency in email, chat (preferred)
Major Stakeholders:
Unit Heads, Team Managers
CPU, AFU, RA Ops
Direct Banking, operations
Branches, Sales Team
Service Delivery, Product team
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 5 - 10 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a VC-Team Manager-Phonebanking at HDFC Bank.
This role requires around 5 - 10 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to HDFC Bank's application process for this role.