Chat us
Call us
Role description
.docx_html_scope { font-family: 'Cambria', Cambria , serif !important; font-size: 11pt !important; }
.docx_html_scope * { color:#000000 !important; }
.docx_html_scope p { margin-top: 0 !important; margin-bottom: 0 !important; overflow-wrap:anywhere !important; word-break: break-word !important; text-align: inherit !important; }
.docx_html_scope ul, .docx_html_scope ol { margin-top: 0 !important; margin-bottom: 12pt !important; padding-left: 24pt !important; }
.docx_html_scope li { margin-bottom: 6pt !important; overflow-wrap:anywhere !important; word-break: break-word !important; }
Job Title:
VST-Sales Officer
Job Details:
Business Unit:
Virtual Sales
Group:
NA
Reports to:
Group manager- VST
Location:
Pan India
Job Function:
Sales
Role Type:
Individual Contributor
No of direct repartees:
Nil
Travel Required:
No
Job Band Range:
E1 – E2
JD Created date:
13-09-2022
JD Updated date:
11-12-2025
Version No:
4.0
Position purpose:
Represent the Bank and present eligible products to non-managed clients.
Educate clients on the Bank's digital products.
Identify the right product, explain features/benefits, and sell for revenue generation.
Job Responsibilities:
Quantitative:
Reach monthly unit, value, and income targets across product lines.
Educate clients on product lines and deliver suitable products.
Sustain month-on-month productivity on allocated product lines.
Contribute to overall channel achievement.
Client Communication:
Contact non-managed clients using calling scripts to offer products.
Engage clients with probing questions to understand qualifications.
Explain product features & benefits during client onboarding.
Pitch multiple products to increase client product holding.
Qualitative:
Make sure effective interaction and communication, capturing correct client dispositions.
Implement feedback from supervisors/unit managers/training managers on call quality.
Sustain Time on system as per KPI.
Make sure Minimum RPC on a daily/monthly basis.
Digital Product Penetration:
Educate clients on digital products.
Showcase value and convenience of digital products.
Increase digital penetration within the non-managed client base.
Push digital penetration for contacted clients.
Audit and Compliance:
Adhere to all laid down guidelines for Calling.
Make sure all tele-calling and product regulatory compliance are met.
Adhere to all product guidelines.
Follow guidelines on floor discipline and dialer hygiene parameters.
Educational Qualifications:
Graduation
Post-Graduation (Optional)
Key Capabilities:
IRDA Certification
Sales and Influencing Capabilities
Banking Product & Process Knowledge
Planning and Organizing Capabilities
Communication
Knowledge of Competition & Current trends in financial Industry
Experience Required:
Minimum 1 year experience
Exposure to banking preferable
Major Stakeholders:
Clients
Line supervisors
Quality & Training Group
This opening is for the VC-Service RM-Phonebanking position in Noida.
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 1 - 7 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a VC-Service RM-Phonebanking at HDFC Bank.
This role requires around 1 - 7 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to HDFC Bank's application process for this role.