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Role description
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Job Title:
VC-Service RM – EMT&SMO
Job Details:
Job Name: VC- Service RM-EMT&SMO – Virtual Care
Unit: Virtual Care
Group: Virtual Care EMT
Reports to: VC-Group Manager-EMT&SMO
Location: Pan-India (Chennai/Mumbai/Coimbatore)
Job Function: Service
Role Type: Individual Contributor
Travel Required: No
Job Band Range: E1 to E4
Position purpose:
Resolve client emails first contact
Identify, follow up on non-first contact cases
Adhere to all process guidelines
Deliver accurate, complete resolutions
Review, raise charge waiver requests
Refer to specific sections for Social Care, Chat Banking
Job Responsibilities:
Deliver accurate email resolutions
Respond to all client queries
Make sure audit, quality compliance
Sustain system adherence, accuracy
Make sure timely email resolution
Handle social media queries, complaints
Follow up with backend teams
Vet resolutions for correctness
Conduct root cause evaluation
Liaise with vendors, marketing
Respond to chat queries
Sustain system, product knowledge
Educational Qualifications:
Graduation
Key Capabilities:
Bank product knowledge
Communication, written capabilities
Sales, influencing capabilities
Interpersonal capabilities
Positive attitude
Experience Required:
Prior banking, client service
Proficiency in email, chat (preferred)
Major Stakeholders:
Unit Heads, Group Managers
CPU, AFU, RA Ops
Direct Banking, operations
Branches, Sales Group
Service Delivery, Product group
This opening is for the VC-Service RM-Phonebanking position in Mumbai.
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 5 - 10 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a VC-Service RM-Phonebanking at HDFC Bank.
This role requires around 5 - 10 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to HDFC Bank's application process for this role.