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| KRA (Accountabilities) (Max 1325 Characters) | Supporting Actions (Max 1325 Characters) | |
|---|---|---|
| KRA1 | Development of applicators | * Training & development of new applicators for white cement applications, new products on a regular basis in the assigned sales area. * Implementing Vikas schedules * Organising and conducting training sessions for applicators for review & skill enhancement at head quarter level. |
| KRA2 | Customer service: Customer service by providing effective customer care to enhance customer loyalty & satisfaction | * Visiting & supervising sites for better execution of job * Finding solutions to the customers problems & issues * Attending product & execution related complaints |
| KRA3 | Demand generation | * Organizing and conducting demand generation activities like Architects / Builders / Painting Contractors and Painters & Masons Meet , trade exhibitions, customer awareness camps, counter meets etc as per plan * Conversion of various applications to BW applications by casting samples, follow up & providing applicators for execution for increasing white cement market potential * Ensuring sampling of white cement applications, new products in coordination with Projects personnel for their approval * Providing handy samples of various white cement applications, new products to retail team for promotion through retail network * Arranging samples of various finishes for trade exhibitions and customer awareness camps etc. * Conducting purity campaigns to educate our customers and enhancing the brand image |
| KRA4 | Attending Customer Quality Complaints: To resolve complaints promptly & to the best of customer satisfaction in order to develop long term relationship with the customer. | * Visit to site and physically examine the application sites. * To organize testing of product through R&D. * Feedback to Customer & CASC Head. * Regular testing of product through independent laboratory. * CRM |
| KRA5 | CRM: CRM & appraising the management regarding competitors activities | * Organizing and conducting factory visits of applicators to ensure their loyalty * Providing technical support to direct users & helping them in getting better quality for maintaining good relations * Monitoring competitors product quality by collecting samples and sending the same to factory for analysis * Briefing the retail team for competitors quality and arranging comparative analysis and reports on regular basis Training * Organizing and conducting training sessions for team members for white cement applications, new products * Solving the product & applications related problems & queries of team members on a regular basis |
| KRA6 | Training | * Organizing and conducting training sessions for team members for white cement applications, new products. * Solving the product & applications related problems & queries of team members on a regular basis |
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 1-6 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a TTSE CASC - Calicut at Aditya Birla Group.
This role requires around 1-6 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to Aditya Birla Group's application process for this role.