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TM-Mgr-Revenue Assurance-Thane

Aditya Birla Group — Thane, THANE

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Experience 4-7 Years yrs
Age 21-35 yrs
Gender Both
Salary Not Disclosed LPA
Department Sales Loans
Product Loans

Job Description

  1. Renewal & Revival Delivery
     Drive multi?channel collections (Contact Center, Branch, Vendors, Bots).

Analytics & Modelling: propensity based cohorting and insighting
Contact Center Management: Manage end to end outbound contact center driving renewals with 500+ seats yearly

  1. Surrender to AUM: To drive & design of customer retention journey along with cross functional teams to ensure adherence to STA incl. tool implementation, revamp of customer journey, governance and insighting
  2. Vendor Management: Management end to end governance of 4+ vendors to improve overall collections and CX
  3. Audit Management: Manage yearly internal & external audits - ISO audits, outsourcing audits, IT audits
  4. New Initiatives & Strategic Projects – Identify gaps in current process to propose & implement new initiatives

Coordinate with internal stakeholders – IT, legal, compliance, business, actuarial etc. to identify and execute projects for the department

Frequently Asked Questions

What are the eligibility criteria for the TM-Mgr-Revenue Assurance-Thane job at Aditya Birla Group?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 4-7 Years years of relevant experience expected for this role.

What are the primary responsibilities of a TM-Mgr-Revenue Assurance-Thane at Aditya Birla Group?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a TM-Mgr-Revenue Assurance-Thane at Aditya Birla Group.

Is prior experience required for this position?

This role requires around 4-7 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the TM-Mgr-Revenue Assurance-Thane role at Aditya Birla Group?

You can apply directly using the Apply Now button on this page, which will take you to Aditya Birla Group's application process for this role.