Chat us
Call us
To offer advisory to defined customer segment and channel based on products & market outlook and provide key insights based on analytics to form retention strategy
Job Context: The purpose of the role is to effectively manage pre issuance verification (PIVC) process driven through Call centre & other stakeholders including New business, & sales through effective call centre management and cross functional engagement and also includes carrying out reviews and checks on quality of business as may be required from time to time.
Job Challenges: •Ensuring the process remains airtight in the wake of false contactability and to be able to identify genuine clients through the calling process
•Ensure limited impact on issuance TAT as PIVC could delay policy issuance if volumes are not effectively managed also affecting sales performance in month end volumes are not processed on time.
•Language skill set availability at vendor to ensure business is not lost due to wrong PIVC.
Retain surrendering customers through effective VOC
1.Identify root causes for surrender and provide insights to various stakeholders.
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 4-7 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a TM-Mgr-Rev Ass Ps & Ops-Thane at Aditya Birla Group.
This role requires around 4-7 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to Aditya Birla Group's application process for this role.