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The dialler administrator is responsible for operating predictive dialler technology for Inhouse call center, support dialer data analysis, implement best practices to increase the connect rate, monitor agent hygiene and improve overall dialing efficiency. The role will require the administrator to manage multiple dialler campaigns(all products) simultaneously. The duties are primarily split into four sections:
Pre Calling
Conduct a series of checks to ensure that the dialler has received the correct allocation accounts and the configuration for the day is correct. Decide the product wise dialing plan for the day as per actual ACR.
During Calling
Optimally pace the dialler to ensure that calls are delivered to collectors at the appropriate speed, together with identification and resolution of any issues which would impair the ability to deliver. Track every 2-3 hour the dialing input metrics and change the dialing plan accordingly.
Post Calling
Validation that the predictive dialler campaigns have delivered as per strategy. Deliver end of day reporting as and when required and plan for next days calling on all unpaid accounts.
Reconfiguration
Apply agreed changes to the dialler configuration as per the agreement with center manager/supervisors in preparation for calling activities on future dates.
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 2-7 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a TM-Dialer Admin-Coll RetTM-Dialer Admin-Coll Ret Tel-B at Aditya Birla Group.
This role requires around 2-7 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to Aditya Birla Group's application process for this role.