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The role is required to ensure enhanced customer satisfaction levels on retail new business issuance front, by ensuring effective co-ordination & liaison with various internal departments to resolve day to day issues and queries of the branches so as to facilitate policy issuance with adherence to SOP
Job Context / Job Challenges:
• A Chronic Care Management Program to cater to the unmet needs of a growing Indian population of those suffering from chronic lifestyle conditions like Diabetes, Asthma, High Cholesterol and Hypertension from Day 1
• ABHICL serves as an enabler and influencer of health and healthcare choices that customers make, in addition to being a payer of healthcare expenses. Thus, ABHICL would act like a much needed catalyst to grow the prevalent health insurance landscape in India through product innovations and a wider choice of consumer relevant products.
• ABHICL’s vision has always been digital. The company has been successful in adopting paper-less approach right from identifying to on-boarding to delivering seamless experience of its customers & employees.
• Co-operation from stakeholders in timely execution of Risk Actionable & Internal audit (including sharing of data requirement to management response for closure of audit report)
Key Challenges for the role
• Monitor and work closely with Data Entry vendors to ensure their productivity and accuracy standards are delivery as per the set standards/timelines.
• Manage the processing of applications as per the channel and catering to the customization requirements, applying knowledge of fundamentals & technical know-how.
| KRA (Accountabilities) (Max 1325 Characters) | Supporting Actions (Max 1325 Characters) | |
|---|---|---|
| KRA1 | Ensure issuance of assigned new policies within TAT, meeting servicing needs, Accuracy and Customer Satisfaction | • Close all transactions to ensure issuance within given TAT • Identify outlier & highlight to the manager. • Execute assigned projects as per defined schedule & milestones & provide inputs |
| KRA2 | Assist in Launch of New Plans | • Active involvement with Internal stakeholders with regards to launch of new products • Ensure implementation of the new products / plan are within the set timelines |
| KRA3 | System Development | • Implement system development and process improvement • Ensure prompt follow-up with the IT teams for completion of projects • Ensure closure of production issues |
| KRA4 | MIS, Reporting and Documentation | • Ensuring all internal and external client related MIS and reports are submitted as per the defined SLA • Responsible for reconciliation of accounts and invoices. |
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 1-10 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a TM-Business Ops(Thane) at Aditya Birla Group.
This role requires around 1-10 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to Aditya Birla Group's application process for this role.