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Role description
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Job Title:
Collection Officer-Cards Flows
Job Details:
Business Unit:
Collection Officer-Cards Flows
Group:
Debt Management
Reports to:
Telecalling Supervisor-Flows / Collection Manager - Flows
Location:
Pan India
Job Function:
Debt Management
Role Type:
Collection Officer- Cards Flows
Direct Reportees:
0
Travel Required:
Not required
Job Band Range:
S1, S2
JD Created
Date:
13-Mar-23
JD Updated Date:
30-July-25
Version No:
1.2
Position purpose:
To reach set business targets through resolution and settlements.
To make sure documentation of trails and feedback, coverage, and adherence to the Fair Practice Code during client interaction.
Job Responsibilities:
Meet business targets for Resolution, Rollback, and Normalization on assigned portfolios.
Capture accurate feedback, trails, and reason codes in Collection System and Dialers.
Make sure 100% coverage on assigned accounts.
Increase and deliver appropriate attempt intensity on accounts.
Deliver accurate reason codes and feedback on allocated accounts.
Highlight any abnormal portfolio trends to the Supervisor.
Follow up for settlements, conducting due diligence and validating reasons.
Make sure focus segments are followed up with due diligence and enhanced productivity.
Collaborate effectively with field executives/vendors/Digitide staff for maximizing resolutions, rollback, and normalization.
Meet Dialer Productivity benchmarks.
Exhibit negotiation, communication, influencing, and time management capabilities for effective client interactions.
Make sure adherence to the Fair Practice Code during collection activities.
Conduct collection follow-ups as per guidelines to make sure client satisfaction and reduce complaints.
Actively participate in training sessions and learning initiatives to upgrade capabilities and stay aligned with role expectations and regulatory guidelines.
Educational Qualifications:
Graduation with DRA certification preferable.
Key Capabilities:
Negotiation capabilities
Communication capabilities
Influencing capabilities
Time management
Proficiency in Excel and MS Office
Experience Required:
0 to 2 Years with Banking/NBFC experience.
Preferred profiles: Collections/Sales/Client interaction related.
Major Stakeholders:
External vendors:
For follow-up and feedback on the assigned portfolio.
Internal group:
Collection Manager, Telecalling Supervisor, Bucket Manager, ACLM, Central Collection Group, CCM group, Process group, Training Group, and HR.
Capabilities
Refer to the Job Description
This opening is for the Tele Sales Officer-Business Enhancement Unit position in Mohali.
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0 - 1 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Tele Sales Officer-Business Enhancement Unit at HDFC Bank.
This role requires around 0 - 1 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to HDFC Bank's application process for this role.