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Job Title
Relationship Manager - Retail Working Capital
Business Unit
Emerging Enterprises Group
Reporting To
Territory Head
Job Function and Role Type
Sales, Individual Contributor
Version No
Job Purpose
To drive initiatives aligned with business objectives to achieve leadership in the banking sector.
Key Responsibilities
Branch Management
Plan weekly branch visits and ensure monthly meetings at each branch; Scope RM/PB customers for leads or joint calls and utilize branch resources effectively; Review branch and resource performance, ensuring RM/PB activation; Document branch meetings and update CRM with lead follow-ups.
Lead generation/logins
Plan activities to ensure two calls and appointments daily; Communicate document requirements to customers and arrange pickups; Follow up on calls and verify document completeness.
Cross Selling
Act as a one-stop shop for Express OD clients, offering financial products like Insurance, CASA, and Credit Cards; Monitor and track leads for cross-selling opportunities.
Renewals
Work proactively on renewals for non-auto-renewed customers; Communicate document requirements and follow up twice weekly; Analyze financials, address issues, and process extensions for genuine delays.
Churn into WC account
Ensure all business churn is directed to HDFC Bank accounts post-disbursement; Address OBA waivers and inform customers about penalties for non-compliance.
Call Memos
Monitor Express OD accounts based on central triggers and ensure customer contact.
Delinquency management
Contact customers for interest servicing and send email communications; Conduct personal or joint visits with Credit Managers and ensure rigorous follow-ups.
Creating excitement in branches/spot
Organize sanctions, contests, and recognition programs to motivate branches.
Education:
Graduate.
Certifications:
None specified.
Key Competencies
Interpersonal skills, coordination with multiple teams, ability to work under pressure, customer focus, analytical skills.
Major Stakeholders
Branch Banking Team, Operations, Product Team, Credit.
Refer to the Job Description
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0 - 1 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Tech & Digital-Sr QA Engineer at HDFC Bank.
This role requires around 0 - 1 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to HDFC Bank's application process for this role.