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Position Overview
The Quality Team Member is the entry-level quality execution specialist responsible for supporting quality processes, tracking errors in real-time, and improving process accuracy and efficiency at the operational level. The role requires strong coordination skills and the ability to work independently within business teams, acting as a visible quality ambassador on the floor. This role involves heavy cross-functional coordination with key stakeholders across departments to ensure expected quality outcomes are delivered consistently.
Roles & Responsibilities
1. Process Support & Compliance
● Follow defined SOPs rigorously and proactively highlight any process gaps with supporting evidence to the Quality Manager
● Suggest and work on small improvements based on daily operations
● Support implementation of process changes; act as the first point of contact for floor-level queries during transitions
2. Error Tracking & Basic Analysis
● Record and track errors in processes using standardised error-tracking templates; update records daily
● Assist in identifying reasons for errors using basic RCA tools (5-Why, simple cause-effect
● Support the team in reducing repeat issues; maintain a repeat-error log and track closure of corrective actions
3. Quality Checks & Reporting
● Perform regular checks on process quality as per the sampling plan defined
● Ensure tasks are completed accurately with a focus on FTR
● Maintain accurate records of quality checks and errors
4. Project Assistance
● Assist in quality-related projects and initiatives; own assigned data collection workstreams end-to-end
● Collect data and provide inputs for analysis
● Support execution of improvement plans
5. Change Adaptation & Stakeholder Coordination
● Adapt to new processes and systems quickly
● Support team members in following updated practices
Coordinate actively with key stakeholders across departments (operations, sales, collections, customer service) to gather quality data, address floor-level issues
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 1-3 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Team member - SPEED at Sundaram Finance.
This role requires around 1-3 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to Sundaram Finance's application process for this role.