Chat us
Call us
The role supports the execution of retention across all segments by engaging directly with customers through calls, emails, digital channels, and branch interactions. It ensures timely resolution of service requests, foreclosure handling, and adherence to SLA targets to prevent attrition and portfolio shrinkage. The role contributes to delivering seamless customer journeys, maintaining compliance, and tracking customer interactions accurately, while supporting branches, call centers, and business teams in achieving retention objectives.
Key Result Areas | Supporting Actions |
Build a Retention Framework | Create clear processes that reduce customer drop-offs, balance cost of acquisition vs retention, and design simple incentive plans for teams. |
Fulfillment Journeys & Branch Retention | Set up service desks at branches to handle customer needs quickly and improve retention at ground level. |
Customer Service Productivity | Use customer data to set clear targets and ensure every service touch point helps in retaining customers. |
Forecasting & Industry Trends | Study market trends, analyze data, and forecast customer behavior to stay ahead. |
Prevent Shrinkage & Scale Up | Work on all retention-related products and strategies to grow the book size. |
Learning & Innovation | Lead or participate in projects to improve processes, upgrade skills, and bring in new, smarter ways of working. |
SLA Adherence | Ensure closure of FCL Requests and other service requests within defined timelines. |
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 2-3 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Team Member - Retention at Aditya Birla Group.
This role requires around 2-3 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to Aditya Birla Group's application process for this role.