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| KRA (Accountabilities) (Max 1325 Characters) | Supporting Actions (Max 1325 Characters) | |
|---|---|---|
| KRA1 | Training Delivery for VRM Channel | Leverage the VRM Partners L&D teams as well as own expertise to deliver the training plan for the entire VRM cohort across Induction, Refreshers, Skill Builders, Assessments and Product / Process / Policy updates Ensure monthly training calendars are created and published for the VRM teams by the Partner L&D teams Create and share dashboards for all stakeholders Delivering training sessions by self as per plan Ensuring logistics for trainer availability, physical and virtual session balance and schedule adjustments based on availability of subject matter experts Support the NTM-ABCDL on CSE training delivery |
| KRA2 | Team Capability Building | Conducting TTT workshops for the VRM Partner L&D teams / trainers Creating specific tele-calling-based skill development modules for internal VRM teams Conducting periodic training quality audits across VRM centers and, combined with stakeholder feedback, using it for bridging knowledge / skill gaps within the VRM cohort |
| KRA3 | Content Updation and Dissemination | Ensuring close collaboration with the ABCDL Content team to always have updated product and process related content Act as a SPOC for content and process related information for the VRM Partner L&D teams Create dedicated VRM-specific content focusing on telecalling skills, etiquettes and conversion techniques in collaboration with internal and external sources |
| KRA4 | Governance and Data Support | Act as a custodian of all training data (including BCSM/CSE/Sales Teams/Support Function trainings and any other training activities that happen under the aegis of the Head L&D-ABCDL) Ensure all data is centrally stored and easily accessible to the NTM, and stakeholders / regulators Support the NTM to publish dashboards on monthly basis on training, activation and trainer utilization Follow up with the RTMs and unit teams to share training data and feedback forms within timelines |
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 5-8 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Team Member - L&D at Aditya Birla Group.
This role requires around 5-8 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to Aditya Birla Group's application process for this role.