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Job Purpose Description
| KRA (Accountabilities) (Max 1325 Characters) | Supporting Actions (Max 1325 Characters) | |
|---|---|---|
| KRA1 | Ensure adherence to regulatory guidelines. | Ensure compliance with the features of product defined by the company. Update the customer with the changes in process by IRDA |
| KRA2 | Ensure reduction in complaints/queries which are received through emails/ white paper as per targets to facilitate achievement of functional goals. | Highlight process gaps identified. Close loop with process owners. Conduct root-cause analysis for service related complaints and suggest improvements. |
| KRA3 | Ensure SLA adherence | Enhance productivity and accuracy by effective use of resources & faster response time. Ensure productivity feedback is shared. Ensure priority cases are handled within TAT. |
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 1-3 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Team Member-Grivenace at Aditya Birla Group.
This role requires around 1-3 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to Aditya Birla Group's application process for this role.