What are the eligibility criteria for the Team Member - Embedded Wellness job at Aditya Birla Group?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 2-3 Years years of relevant experience expected for this role.

What are the primary responsibilities of a Team Member - Embedded Wellness at Aditya Birla Group?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Team Member - Embedded Wellness at Aditya Birla Group.

Is prior experience required for this position?

This role requires around 2-3 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the Team Member - Embedded Wellness role at Aditya Birla Group?

You can apply directly using the Apply Now button on this page, which will take you to Aditya Birla Group's application process for this role.

Job Description

Basic Details: Fill the required information about business, unit, location, position, reports to position and date of updation of JD

Business	Financial Services
Unit	Aditya Birla Health Insurance Company Ltd
Location	MBC, Thane
Poornata Position Number of the job		Reports to: Poornata Position Number
Poornata Position Title of the job	AM/DM- Wellness Ops Partner Relationship	Reports to: Poornata Position Title	Team Lead – Embedded Wellness
Function	Service Operations	Reports to: Function	Service Operations
Department	Operations	Reports to: Department	Wellness Operations
Designation of the Employee	Assistant Manager	Designation of the Manager	Senior Manager
Date of writing/updation of JD	May 2020

1) Job Purpose: Write the purpose for which the job exists (in 2-3 lines)

The purpose of the job is to maintain relationship with all the Lifestyle and Wellness partners for Multiply product. This includes resolving all customer request related to the partners and financial reconciliation of the transactions.

2) Dimensions: Mention quantitative or qualitative parameters that are relevant for the job and provide a better understanding of the scope and scale of the job.
Other Quantitative and Important Parameters for the job: Budgets/ Volumes/No. of Products/Geography/ Markets/ Customers or any other parameter	Partners managed: Wellness & Wallet – 3 Lifestyle – 9 Fitness centres – 600+ Complete the reconciliation of all the partners by 5^th of next month Resolve all customer queries where coordination with the Partners are required in T+1 day

3) Job Context & Major Challenges: Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business/Unit/Function/Department/Section
Aditya Birla Health Insurance Co. Limited (ABHICL) was incorporated in 2015 as a 51:49 joint venture between Aditya Birla Capital Limited (ABCL) and MMI Strategic Investments (Pty) Ltd. ABHICL commenced its operations in October 2016. ABHICL has entered the competitive health insurance market with an aim to expand the category to wider customer segments, beyond the ones that health insurance companies traditionally have marketed to. As the 6th entrant in a category with well-established players, ABHICL is creating differentiation and equity for itself though the unique business proposition of “Health Insurance for All”, a one of a kind proposition in India at the moment. This is a philosophy that is being built through every single consumer touch point and into every single backend process of the company to ensure a customer’s experience of our proposition is continuous and seamless. ABHI’s unique offering to market includes proposition includes - A Comprehensive Incentivized Wellness Program that will attract the young and health conscious and will motivate, guide and reward them to stay healthy A Chronic Care Management Program to cater to the unmet needs of a growing Indian population of those suffering from chronic lifestyle conditions like Diabetes, Asthma, High Cholesterol and Hypertension from Day 1 ABHICL serves as an enabler and influencer of health and healthcare choices that customers make, in addition to being a payer of healthcare expenses. Thus, ABHICL would act like a much needed catalyst to grow the prevalent health insurance landscape in India through product innovations and a wider choice of consumer relevant products. ABHICL’s vision has always been digital. The company has been successful in adopting paper-less approach right from identifying to on-boarding to delivering seamless experience of its customers & employees. Key Challenges for the role – Financial arrangement with all the partners is different. The reconciliation process is also different which needs to be completed by the 5^th of next month Identify suspicious transactions in the partner environment to flag it, in order to control losses Manage customer queries / requests / complaints. Identify if it needs to be resolved internally or via the Partner. Accordingly coordinate internally or with the Partner to get the issue resolved Interact with customers for their grievances related to any partner Manage the vendors to ensure adherence of TAT and quality standards Process error-free manual transactions in absence of integrated systems Coordinate with various departments like Technology, Finance, Contact center to ensure accurate and timely processing of transactions

3) Job Context & Major Challenges: Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business/Unit/Function/Department/Section

Aditya Birla Health Insurance Co. Limited (ABHICL) was incorporated in 2015 as a 51:49 joint venture between Aditya Birla Capital Limited (ABCL) and MMI Strategic Investments (Pty) Ltd. ABHICL commenced its operations in October 2016.

ABHICL has entered the competitive health insurance market with an aim to expand the category to wider customer segments, beyond the ones that health insurance companies traditionally have marketed to. As the 6th entrant in a category with well-established players, ABHICL is creating differentiation and equity for itself though the unique business proposition of “Health Insurance for All”, a one of a kind proposition in India at the moment. This is a philosophy that is being built through every single consumer touch point and into every single backend process of the company to ensure a customer’s experience of our proposition is continuous and seamless.

ABHI’s unique offering to market includes proposition includes -

A Comprehensive Incentivized Wellness Program that will attract the young and health conscious and will motivate, guide and reward them to stay healthy
A Chronic Care Management Program to cater to the unmet needs of a growing Indian population of those suffering from chronic lifestyle conditions like Diabetes, Asthma, High Cholesterol and Hypertension from Day 1
ABHICL serves as an enabler and influencer of health and healthcare choices that customers make, in addition to being a payer of healthcare expenses. Thus, ABHICL would act like a much needed catalyst to grow the prevalent health insurance landscape in India through product innovations and a wider choice of consumer relevant products.
ABHICL’s vision has always been digital. The company has been successful in adopting paper-less approach right from identifying to on-boarding to delivering seamless experience of its customers & employees.

Key Challenges for the role –

Financial arrangement with all the partners is different. The reconciliation process is also different which needs to be completed by the 5^th of next month
Identify suspicious transactions in the partner environment to flag it, in order to control losses
Manage customer queries / requests / complaints. Identify if it needs to be resolved internally or via the Partner. Accordingly coordinate internally or with the Partner to get the issue resolved
Interact with customers for their grievances related to any partner
Manage the vendors to ensure adherence of TAT and quality standards
Process error-free manual transactions in absence of integrated systems
Coordinate with various departments like Technology, Finance, Contact center to ensure accurate and timely processing of transactions

4) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)
Key Result Areas	Supporting Actions
Servicing	Manage the rewards and benefits of customer, resolve any discrepancies for financial transactions Seamlessly process the manual transactions for recording customer benefits under the product Ensure 99% accuracy in processing of all transactions related to Cashbacks Ensure sufficient quantity of discount vouchers stock is available in the Voucher Management system Coordinate with wellness partners to provide best-in-class service to customers Identify opportunity for improvement basis customer’s feedback
Reconciliation	Wellness Partners - Reconcile benefits given by wellness partners basis the product rules Wallet – Reconcile financial transactions with the wallet partner to ensure the earn and burn of Multiply points tally with our core system Cashback Partners - Ensure reconciliation of customer’s benefit usage with partner’s data and coordinate with Finance team for raising invoice for payment Discount Partners - Reconciliation of partner invoice with customer usage data. Coordinate with Finance team to release payout to Partner
Reports and MIS	Frequently Asked Questions What are the eligibility criteria for the Team Member - Embedded Wellness job at Aditya Birla Group? Eligibility typically includes the qualifications and experience outlined in the job description above, with around 2-3 Years years of relevant experience expected for this role. What are the primary responsibilities of a Team Member - Embedded Wellness at Aditya Birla Group? The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Team Member - Embedded Wellness at Aditya Birla Group. Is prior experience required for this position? This role requires around 2-3 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details. What skills are important for this role? Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions. How do I apply for the Team Member - Embedded Wellness role at Aditya Birla Group? You can apply directly using the Apply Now button on this page, which will take you to Aditya Birla Group's application process for this role. Makhija Royale, 701, Swami Vivekananda Rd, Govind Dham, Ram Krishna Nagar, Khar West, Mumbai, Maharashtra 400052 8104468345 9137523589 Follow us on © 2026 Finploy. All rights reserved. PRODUCT Pricing Browse Jobs GET TO KNOW US Contact Support ABOUT US About Us Contact Us Privacy Policy Terms and Conditions Refund & Cancel Policy Makhija Royale, 701, Swami Vivekananda Rd, Govind Dham, Ram Krishna Nagar, Khar West, Mumbai, Maharashtra 400052 8104468345 9137523589 Follow us on © 2026 Finploy. All rights reserved.

Team Member - Embedded Wellness

Aditya Birla Group — Mumbai, MUMBAI

Job Description

Basic Details: Fill the required information about business, unit, location, position, reports to position and date of updation of JD

1) Job Purpose: Write the purpose for which the job exists (in 2-3 lines)

3) Job Context & Major Challenges: Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business/Unit/Function/Department/Section

4) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)

Frequently Asked Questions