Chat us
Call us
Job Title: Team Leader - Asset Digital Journeys.
Department/Function: Retail Banking Operations
Job Purpose:
The Team Leader – Asset Digital Journeys plays a critical role in driving digital transformation across loan servicing operations within the Retail Asset Operations function. This techno-functional role bridges business needs with technology solutions, enabling front-end teams such as Business, Collections, and Customer Service to manage loan journeys, EMI collections, and service requests efficiently through digital platforms. The role demands a deep understanding of the payment’s ecosystem, including recurring payments, and strong relationships with regulatory bodies like NPCI and fintech partners to deliver best-in-class digital solutions.
Roles & Responsibilities:
• Lead sprint planning, project scoping, requirement definition, testing, implementation, and post-delivery monitoring to assess effectiveness.
• Design and build digital workflows and systems that connect front-end and back-end operations for seamless execution.
• Collaborate with business partners, OEMs (solution providers), and technology stakeholders to conceptualize and present solutions to senior management.
• Drive project deliverables through the full project lifecycle including requirement gathering, documentation, testing, and final delivery.
• Apply strong technical skills to integrate digital systems across multiple applications.
• Manage API integrations and leverage RPA (Robotic Process Automation) where applicable.
• Provide expertise in recurring payments and payment gateway (PG) systems.
• Demonstrate deep knowledge of digital payment products and industry practices, including NACH, SI, Escrow, and other modes of repayment.
• Maintain familiarity with NPCI digital products and their system architecture.
• Understand loan systems including LOS (Loan Origination System) and LMS (Loan Management System), with experience in configurations and API integrations.
• Act as a subject matter expert for projects related to recurring payments, including BRD preparation, sprint planning, system testing, and project tracking.
• Utilize tools such as SAS, Visio, and PowerPoint for documentation and presentations.
• Demonstrate expertise in digital integrations, NPCI products, and mandate management systems.
• Work with lending platforms like Finn One or similar systems, including API integrations.
• Communicate effectively with senior stakeholders and cross-functional teams.
• Strong techno-functional expertise with the ability to translate business needs into technology solutions.
• Proven experience in project management, especially in Agile environments.
• Deep understanding of the payment's ecosystem and recurring payment mechanisms.
• Familiarity with NPCI products and digital payment architectures.
• Hands-on experience with loan systems (LOS/LMS) and digital integrations.
• Proficiency in tools like SAS, Visio, and PowerPoint.
• Excellent written and verbal communication skills.
• Strong stakeholder management and leadership capabilities.
Educational Qualifications:
Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS)
Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA)
Experience: 5 - 10 years of relevant experience.
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 5-10 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Team Leader - Asset Digital Journeys at IDFC FIRST Bank.
This role requires around 5-10 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to IDFC FIRST Bank's application process for this role.