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Sr. Application Support (LMS-FinnOne)

Aditya Birla Group — Thane, THANE

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Experience 6-12 Years yrs
Age 21-35 yrs
Gender Both
Salary Not Disclosed LPA
Department Sales Loans
Product Loans

Job Description

Job Purpose: 

  •  Lead the L1/L2/L3 support team responsible for non-core application stability, availability, EOD/BOD batch operations, DR readiness, and database/application monitoring.
  • Ensure 99%+ uptime, timely incident resolution, proactive monitoring, and strong collaboration with Engineering, DevOps, Infra, and Business teams.
  • Strengthen platform reliability through preventive fixes, automation, governance, and continuous improvement.



Key Result Areas  

Supporting Actions

Application Uptime & Reliability

- Maintain ≥99% uptime for non-core applications
- Daily health checks, proactive alerting
 - Zero unplanned outages

Batch (EOD/BOD) & Scheduler Management

- ≥98% successful EOD/BOD jobs
- Publish job status reports
 - Reduce batch failures by ≥20% YoY

Incident & Problem Management

- ≥95% incidents resolved within SLA
- MTTR reduction by ≥20%
 - Zero repeat incidents through preventive actions

DR / BCP Readiness

- 100% DR drill success
- Errorfree switchover/fallback
 - DR documentation updated quarterly

API/Gateway Performance

- API gateway success rate >98%
- Monitor latency, timeouts, circuit breaker events
 - Ensure certificate renewal before expiry

Team Leadership & Stakeholder Management

- Daily task allocation & monitoring
- Weekly RCA reviews, training & capability building
 - Positive stakeholder satisfaction (≥4.3/5)

Release Readiness & Change Governance

- 100% pre/postdeployment validations
- Change success rate ≥98%
 - CAB / documentation compliance

Frequently Asked Questions

What are the eligibility criteria for the Sr. Application Support (LMS-FinnOne) job at Aditya Birla Group?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 6-12 Years years of relevant experience expected for this role.

What are the primary responsibilities of a Sr. Application Support (LMS-FinnOne) at Aditya Birla Group?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Sr. Application Support (LMS-FinnOne) at Aditya Birla Group.

Is prior experience required for this position?

This role requires around 6-12 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the Sr. Application Support (LMS-FinnOne) role at Aditya Birla Group?

You can apply directly using the Apply Now button on this page, which will take you to Aditya Birla Group's application process for this role.