Senior Relationship Manager - Mid Market - LAS Retail - Kolkata
Aditya Birla Group — KOLKATA, KOLKATA
Job Description
Job Description – Relationship Manager – LAS Retail
Enriching Lives Winning as ONE
ABC Company Info:
Aditya Birla Capital Limited ("ABCL") is the holding company for the financial services businesses of the Aditya Birla Group. With subsidiaries/JVs that have a strong presence across Protecting, Investing and Financing solutions, ABCL is a financial solutions group that caters to the diverse needs of its customers across their life cycle. Powered by more than 38,000 employees, the businesses of ABCL have a nationwide reach with over 1300 branches, more than 2,00,000 agents/channel partners and various bank partners.
Aditya Birla Finance Limited:
Aditya Birla Finance Limited (“ABFL”), a subsidiary of Aditya Birla Capital Limited, is among the leading well-diversified non-banking financial services company in India. ABFL offers customized solutions in the areas of personal finance, mortgage finance, SME finance, corporate finance, wealth management, debt capital markets and loan syndication.
What makes an ideal ABC Citizen?
At ABC, we are constantly on the lookout for individuals who resonate with our 5 core values of Speed, Passion, Integrity, Seamlessness and commitment and live them every day, while also understanding our vision. We believe in building leaders who thrive on challenges, take the onus of creating and sustaining strong teams, and forms strong networks as a result of effective relationship-building.
Role Details:
Business | Aditya Birla Capital |
Unit | Aditya Birla Finance Limited |
Location | Pan India |
Role | Senior Relationship Manager |
Department | Mid-Market & Wealth |
Eligibility Criteria | Post Graduate with 4-8 years exp |
Required Skills & Competencies
This role demands a robust network within the designated geography, the ability to analyze and interpret market trends, exceptional communication and negotiation skills, a strong focus on customer satisfaction, and a results-driven mindset focused on achieving targets.
Preferably a Post Graduate Degree or an MBA with 4 – 8 yrs experience in Capital Market
Key Responsibilities:
Business Development and Profitability: To achieve the targeted loan book & NIM by selling CMG
products in the assigned geography to HNI & Retail segments. The role requires sourcing through
multiple channels including direct acquisition, national alliances, DSAs and ABC ecosystem Client Lifecycle Management: Ensure loan account regularization on ongoing basis in terms of security value, interest payment as well repayment of loan and keeping the NPA under control. Understanding of client needs and offering the range of other ABC products.
1. Deliver Strong Sales & Budgeted NIM Growth
Supporting Actions:
- Achieve budgeted business volumes.
- Focus on increasing Net Interest Margin (NIM) for self.
- Focus on fee-generating services to meet projected fee income.
2. Undertake New Client Acquisition, Retention & Growth
Supporting Actions:
- Map target HNI (High Net Worth Individuals) clients in the geography.
- Build and nurture relationships to generate a strong pipeline & disbursements.
- Develop Direct Selling Agents (DSAs) and direct sales opportunities for rapid customer connection.
3. Maintain Service Standards and Client Satisfaction Metrics
Supporting Actions:
- Stay informed of client requirements and monitor relationships from origination to closure.
- Proactively resolve client issues during the sales cycle.
- Stay abreast of latest industry trends and competitors to identify new ways to engage customers.
4. Ensure Risk Management, Policy Adherence & Documentation
Supporting Actions:
- Be aware of all critical policies, processes, and documentation for all products.
- Ensure compliance with policies and procedures.
- Monitor client profiles and margin shortfalls, ensuring zero NPAs by adhering to timelines.
5. Maintain High Standards of Portfolio Management (Margin Regularization, Market Intelligence & NPA Management)
Supporting Actions:
- Regularly monitor margin shortfalls and proactively regularize them based on market volatility.
- Stay updated on the latest developments in the local market and report customer defaults, trends, etc.
- Maintain a good quality lending book and manage stress/overdues through active client engagement.
6. Formulate MIS & Present Them to Management
Supporting Actions:
- Provide periodic reports to the Head Office (HO) on lead closure ratios, sales volumes, profits, and status of new product launches.
7. Cross-Sell ABC Products and Services
Supporting Actions:
- Cross-sell other lending and wealth management services of ABC to the same target audience.
- Cross-sell other products and services like insurance, financing, and securities to a wider audience.
- Foster relationships with cross-functional teams to drive the One EBW culture.
8. Contribute to Own Development and Skill Enhancement
Supporting Actions:
- Actively pursue self-development through internal and external training programs.
- Seek relevant certifications that enhance skills in financial sales and services.
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Refer the links to know more Growth & Culture at ABC: https://www.adityabirlacapital.com/careers?ref=abc-homepage
Stay updated with Life at ABC -
- Follow our LinkedIn Page: https://www.linkedin.com/company/aditya-birla-capital
- Browse our Glassdoor Reviews: https://shorturl.at/fJKQ0
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Disclaimer
Aditya Birla Capital is committed to provide equal opportunity to all in employment and prohibits discrimination or harassment in any form on the basis of race, colour, religion, ethnicity, age, gender, disability or any other characteristic protected by law. Diversity, Equity and Inclusion (DEI) is embedded in our recruitment policies based on our business needs and candidates meeting the eligibility criteria such as qualification, skills and experience.
Important
- Aditya Birla Capital and its member companies do not demand or accept money from job applicants.
- Any job offer made against a service charge or security deposit or processing fees or background verification expenses or any other terms, whether refundable or non-refundable should be considered fake.
- An authentic job offer mail from us will have our domain name (adityabirlacapital.com).
- Please be aware of fraudsters using fake URLs to mask themselves as senders from reputed organisations. Hence always check and verify the email ID.
- Any mail offering a job, interview date and asking for personal details should be handled with caution, especially if the mail address list also includes email IDs ending with Gmail/Yahoo/Hotmail/Live domains.
- In case a job applicant is offered a job against payment in any form, or has accepted employment from fraudulent persons, Aditya Birla Capital and its member companies will NOT be held liable and responsible for any consequences thereof.
- Please remain vigilant of such offers and notify us here<
Frequently Asked Questions
What are the eligibility criteria for the Senior Relationship Manager - Mid Market - LAS Retail - Kolkata job at Aditya Birla Group?
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 6-13 Years years of relevant experience expected for this role.
What are the primary responsibilities of a Senior Relationship Manager - Mid Market - LAS Retail - Kolkata at Aditya Birla Group?
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Senior Relationship Manager - Mid Market - LAS Retail - Kolkata at Aditya Birla Group.
Is prior experience required for this position?
This role requires around 6-13 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
What skills are important for this role?
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
How do I apply for the Senior Relationship Manager - Mid Market - LAS Retail - Kolkata role at Aditya Birla Group?
You can apply directly using the Apply Now button on this page, which will take you to Aditya Birla Group's application process for this role.