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Job Title
CARM
Business Unit
Retail Branch Banking
Reporting To
Branch Manager
Job Function and Role Type
Sales, Individual Contributor
Version No
Job Purpose
Drive customer engagement, enhance relationship value, and achieve business targets through sales and service excellence. Ensure portfolio health and migration to digital platforms.
Key Responsibilities
Customer Engagement
Ensure Customer Engagement responsibilities are completed.
Customer Service
Conduct personal visits at pre-defined frequency.
Build strong customer relationships to ensure engagement.
Resolve customer queries and service requirements proactively.
Customize products to ensure primary banking behavior.
Enhance Relationship Value
Offer suitable products for family and business banking needs.
Maximize relationship value, including Group Firms.
Product Penetration
Understand customer profiles and business requirements.
Provide solutions like Trade Finance, Forex, Loans, and Insurance.
Migration to Digital Platform
Promote digital banking channels like Net Banking and Mobile Banking.
Encourage transaction migration based on customer preferences.
Central Initiatives
Maintain portfolio health through account activation and balance maintenance.
Act on central triggers and customer service initiatives.
Education:
Graduation required; Post-graduation preferred.
Certifications:
Sales and Influencing Skills, Banking Product Knowledge, Communication.
Key Competencies
Sales and Influencing, Planning and Organizing, Communication, Knowledge of Competition, Banking Product Knowledge.
Major Stakeholders
Customers, Branch Banking Team, TPP Team, Asset Team.
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0 - 3 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Sales Officer-Transportation Group at HDFC Bank.
This role requires around 0 - 3 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to HDFC Bank's application process for this role.