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Job Title
Virtual Relationship Manager
Business Unit
Virtual Relationship Banking
Reporting To
Virtual Relationship Banking Head
Job Function and Role Type
Sales, Individual Role
Version No
Job Purpose
Engage regularly with customers to provide a superior digital experience and meet financial needs through bank products. Enhance customer relationships while promoting digital banking and achieving portfolio benchmarks.
Key Responsibilities
Customer Engagement
Engage with portfolio customers per contact policy.
Promote digital banking for superior service.
Resolve customer queries accurately.
Deepen relationships by cross-selling products.
Achievement of Portfolio Parameters
Meet defined portfolio objectives.
Sales
Cross-sell products based on customer profiling.
Drive sales across all product segments.
Generate income at the customer level.
Interaction Quality
Achieve defined quality benchmarks.
Capture call interactions accurately.
Audit and Service Quality
Follow all systems and processes as per audit guidelines.
Submit financial transactions accurately and on time.
MIS - Reporting
Submit customer base reviews and reports promptly.
Education:
Graduate.
Certifications:
Basic Banking, Communication.
Key Competencies
Customer engagement, Sales acumen, Digital banking promotion, Relationship management, Compliance adherence.
Major Stakeholders
Customers, Virtual Relationship Banking Head, Unit Head, Region Head, Sales Managers.
Test
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0 - 3 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Sales Officer-Retail Assets-Gold Loan at HDFC Bank.
This role requires around 0 - 3 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to HDFC Bank's application process for this role.