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To manage and drive the telecalling vendor set up for generating leads and translating the same into insurance sales output for BSLI. Ensure optimum manpower/ capacity utilization through the telecalling model so that it remains as one of the viable sales vertical in the BSLI – HDFC bank banca partnership.
Job Context: Job Challenges:
Key Challenges for the role :
• Managing attrition and headcount at the vendor, which has been a major challenge, due to lots of job opportunities available in the market and managing the required headcount into the respective processes and HDFC to generate business.
• Continuous pressure on meeting the targets across all the HDFCes and process, case by case tracking of every lead conversion, timely distributions of leads, coordinating between internal sales team and telecalling vendor for all the updates and making changes as per the requirement in a very short notice.
| KRA (Accountabilities) (Max 1325 Characters) | Supporting Actions (Max 1325 Characters) | |
|---|---|---|
| KRA1 | Telesales Management & Productivity Tracking | Setup and streamline telesales structure for optimum manpower / capacity utilization. Work closely with HDFC bankers for channel support and management. Performance management and productivity tracking at vendor unit. Cross checking and verifying the vendor bills. Ensure telecalling vendor’s lead and productivity tracking, ensure timely feedback and work on productivity enhancement. Work with HDFC product/ BSLI team to develop motivational tools like contests etc and ensure linkages b/w performance and reward. 7.Meeting / delivery of Revenue Plan for telesales set up |
| KRA2 | Vendor Team management | Hiring, retention and motivation of team along with ensuring full team strength at all times. Manage conflicts and ensure team motivation. Ensure career growth and skill development of direct reportees. 4.Ensure that the telesales team from vendor side is not only retained but working at maximum efficiency/productivity levels |
| KRA3 | Financials & MIS | Forecasting sales volumes (Revenue & Premium) from the telesales unit wrt productivity Ensure lead / meeting tracking & timely reporting through MIS 3.Publish dashboards on per seat utilization wrt productivity at regular intervals |
| KRA4 | Sales Process, Compliance & Control | Adherence to all internal, regulatory and compliance guidelines wrt to the telesales unit Follow approved sales pitch for meeting penetration Coordinating for the necessary training at the vendor’s end for the telecallers |
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 5-8 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Sales Manager HDFC Prime Bangalore at Aditya Birla Group.
This role requires around 5-8 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to Aditya Birla Group's application process for this role.