RO:RL - Operation CPC Operations Officer - Retail at Axis Bank

Job Description

Role description

About Retail Lending:

The Retail Lending department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, and Personal Loans among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the rural lending business of the bank

About the Role:

The Customer Service team is responsible for servicing customers across channels and processes for Retail Assets and Credit Cards within Lending and cards businesses. They are also responsible for resolving the queries posted by the Loan / Cards customers.

Key Responsibilities

Ensure Delivery of the Customer Service goals identified for the year.
Ensure continuous improvement in performance of service delivery across channels, processes and people.
Manage all customer service metrics pan India
Prepare MIS and dash-boarding, with data analytics to cull insights, to drive decision making and identify new opportunities.
Manage complaint TAT
Ensure Process adherence on the various CTST as defined in SOP and Process Improvements

Qualifications:

Optimal qualification for success on the job is:

Graduate / Post graduate in Management.

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

Working knowledge of Retail Assets Business and handling Customer Service.
Knowledge of regulatory requirements – people and business related
Innovation
Business acumen
Customer Focus
Planning and Organizing
Result orientation
Decision taking
Communication
Interpersonal skills and team effectiveness

#ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

Skills

Refer to the Job Description

Frequently Asked Questions

What are the eligibility criteria for the RO:RL - Operation CPC Operations Officer - Retail job at Axis Bank?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 5 - 8 Years years of relevant experience expected for this role.

What are the primary responsibilities of a RO:RL - Operation CPC Operations Officer - Retail at Axis Bank?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a RO:RL - Operation CPC Operations Officer - Retail at Axis Bank.

Is prior experience required for this position?

This role requires around 5 - 8 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the RO:RL - Operation CPC Operations Officer - Retail role at Axis Bank?

You can apply directly using the Apply Now button on this page, which will take you to Axis Bank's application process for this role.

RO:RL - Operation CPC Operations Officer - Retail

Axis Bank — Dibrugarh, DIBRUGARH