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Job Title:
Area Head-Solution Enablement
Job Details:
Business Unit: GIB
Team: Solution Enablement
Reports to: State Head – Solution Enablement
Location: Pan India
Job Function: Solution Enablement
Role Type: Individual Contributor
Direct Reportees: NIL
Travel: Extensive
Job Band: E1 – D1
JD Created: 2020-05-27
JD Updated: 2025-08-18
Job Purpose:
Expert in digital payment/collection solutions
Improve customer efficiency, cost, convenience
Enhance CASA value and float
Build GIB channel partnerships
First contact for digital solution needs
Facilitate documentation, implementation, onboarding
Manage after-sales, cross-sell, up-sell
Replicate success stories
Participate in new customer scoping
Job Responsibilities:
Drive CASA value and float growth
Lead digital acquisition, integration, activation
Increase online volume, manage attrition
Offer digital payment/collection solutions
Convert digital product leads
Assist channels with digital solutioning
Identify opportunities from focus segments
Achieve ARN, TID, integration, volume, float targets
Engage clientele for enhanced value
Upsell digital products, increase wallet share
Understand business needs, identify pain points
Translate requirements to central solution team
Prepare draft solution proposals
Facilitate initial solution presentation
Transition from pre-sales to implementation
Assist with solution cost-income
Engage channels for incremental CASA float
Work on marketing drives, visit institutes
Monitor and resolve customer complaints
Ensure risk and compliance adherence
Impart training on latest solutions
Educational Qualifications:
Engineering or Computer Science Graduate
Marketing Post-Graduate (MBA)
Project Management Qualifications
Key Skills:
High confidence, channel management
Clear communication, written and oral
End-to-end sales willingness
Cold calls, appointment attendance
Good planner, organized work
Develop interpersonal skills
Multi-tasking with prioritization
Sound logical, reasoning, analytical abilities
Travel to upcountry locations
MS Office understanding
Experience Required:
3-6 years sales experience
Direct, corporate, concept selling
Managing senior-level relations
MS Office and systems understanding
Project/category/product management exposure
Manage multiple cross-functional teams
Major Stakeholders:
Customers
GIB and Retail Branch Banking Team
Operations
Risk and Policy
Product
NA
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 5 - 15 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a RM-ECG at HDFC Bank.
This role requires around 5 - 15 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to HDFC Bank's application process for this role.