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Position purpose
Position context & Key challenges
About the Financial Services Industry
India is today one of the most vibrant global economies on the back of robust banking and insurance sectors. It also is expected to be the fourth largest private wealth market globally by 2028. With an increased focus on wealth management and protection of assets, ABC is uniquely posed to reach the Indian population with a wide variety of trusted offerings under a single umbrella. The benefits of reaching a level of granularity in the business book and the opportunity to cater to these segments is immense and is increasing manifold year on year. The challenge here therefore remains as to how we capture a larger share of the opportunity by building specific solutions to cater each segment of the business. Also by creating an inexpensive and standardized solution to increase the reach into the pockets of individuals across the country to harness on their captive business and explore new opportunities with them.
With a large client base within ABC, there is an opportunity to cross-sell and upsell our products at an individual level. Increasingly Indian clients have started considering insurance and investment partners as extensions of wealth advisers. In this scenario it becomes extremely important to understand their psyche and then deliver tailored solutions with wellness benefits which would help them meet their end objectives and bring in profitable revenue source for the company.
Select Business Context: Select Channel leads the distribution of ABC products through its network of Sales Partners called ‘Select Distributors’.
Position context:
The incumbent is expected to acquire business partners, deliver them with necessary trainings to help them understand financial products / online platform and then drive sales volume through them. An important goal for the RM is also to make sure the retention of the existing business partner. All these goals can only be achieved by significant amount of engagement with the BP to make sure that the latter perfects the art of Relationship Management with his / her clients and works with a focus on all aspects of a client’s needs – liability as well as asset products. Every client, during his / her lifecycle, has a need for multiple products. Making sure that the BP is well aware on scoping such needs as well as offering the same through us is the need of this business.
Core result areas
KRA (Accountabilities) (Max 1325 Characters)
Assisting Actions (Max 1325 Characters)
KRA1
Business Quadrant
1. To consistently acquire new business partners
2. To facilitate channel development
3. To reach targeted sales volume
• To identify and empanel business partners with relevant client base
• To oversee Business partner activation & make sure adequate flow of leads to meet business targets.
• To consistently organize product / sales trainings and knowledge sessions for business partners by involving research / product teams and other relevant teams.
• To monitor the quality of business sourced through BPs and to make sure penetration of all products as well as help evaluate commercial viability
• Devise campaigns to incentivize/rewards with proper approvals form stakeholders
• To reach the targets set by business head in terms of number of active partners acquired & retained, amounts mobilized, # of products sold, persistency of SIP etc.
KRA2
Process Quadrant
1. Adherence to SOPs
2. Operations processes
3. Sales & performance Reports
4. To make sure effective risk management & policy adherence
• Making sure that all aspects of the SOP for the BPG group is managed in entirety.
• Making sure the offline and online processes are adhered to, to make sure that client mapping to RMs, etc are always protected.
• Making sure that the MIS are updated basis decided frequencies and shared with the Business Group
• To help the risk group by making sure process adherence like documentation, KYC & client profiling.
• To make sure adherence of all regulatory compliances & critical policies of the organization
KRA3
Client Quadrant - Client satisfaction management & measurement
• Focus on making sure that Mission Happiness is executed across relevant client sets. Making sure focus on complaints being recorded adequately & resolved within pre agreed TATs including escalation matrices being developed and adhered to.
KRA4
Learning Quadrant
• Focusing on self-development to make sure relevance in business. Making sure that all regulatory tests and standards including but not only the relevant certifications are adhered to, at all times.
This opening is for the Relationship Manager - Bangalore position in jayanaga Bangalore.
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 3-5 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Relationship Manager - Bangalore at Aditya Birla Group.
This role requires around 3-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to Aditya Birla Group's application process for this role.