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Relationship Manager - ABG

Aditya Birla Group — Mumbai, MUMBAI

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Experience 6-8 Years yrs
Age 21-35 yrs
Gender Both
Salary Not Disclosed LPA
Department Sales Loans
Product Loans

Job Description

Key Result Areas  

Supporting Actions

Sales Growth & Client Acquisition

  1. Build and maintain a pipeline of new business opportunities with large enterprises/MSMEs relating to Supply Chain Finance
  2. Deliver on sales targets and KPIs by building strong relationships with customers and channel partners, and provide regular updates on sales performance and pipeline health
  3. Maintain organizational goals on portfolio ROE and quality
  4. Segment the market and identify potential direct clients, approach them and generate business through customized digital lending offerings that meet client requirements 
  5. Establish strong relationships with key stakeholders and decisionmakers within strategic accounts

Distribution & Market Expansion   

  1. Upsell and Cross-sell in Key Accounts
  2. Develop and strengthen distribution network through liaising and networking efforts considering product positioning and competition
  3. Scan the market and its competitive offerings on a periodic basis; report on emerging trends and business opportunities for the unsecured segment     
  4. Engage with regional network and execute the agreed touch point management system for faster customer connectivity and loan processing-disbursement; escalate issues appropriately for timely resolution
  5. Attend industry events and conferences to promote our solutions and develop new business relationships

Customer Servicing & Relationship Management

  1. Coordinate with risk, operations, products & customer success teams to execute robust, customer friendly loan approval and booking processes  
  2. Recommend improvements to operating procedures and technological tools to enhance customer experience through reduced processing TATs while simultaneously ensuring compliant operations  
  3. Ensure customer queries/ complaints are addressed in a timely and effective manner and coordinate personally to expedite the same  
  4. Leverage close direct customer relationships to carry out post sanction surveillance and generate early warning signals on NPAs

Risk Management  

  1. Execute compliant sales operations and work in line with risk management principles via coordination with Risk team  
  2. Ensure closure of deal documentation and credit administration requirements
  3. Support risk management by maintaining focus on prescribed guidelines and process checks at all stages of the unsecured loan transaction and raising potential alarm cases in advance
  4. Proactively identify and report risks in order to ensure portfolio quality is maintained  
  5. Liaise with the channel partners, customers and the risk team on specific escalation cases

Internal Stakeholder Management

  1. Proactively build and maintain relationships with key internal stakeholders (Risk, Operations, Product, Tech, Customer Success) for smooth and efficient transactions and issue resolution
  2. Drive faster TATs through effective loan sanctioning by building strong relationships with internal stakeholders in order to expand customer and channel base 
  3. Partner with peer KAMs/RMs to overcome challenges and support sales growth

Frequently Asked Questions

What are the eligibility criteria for the Relationship Manager - ABG job at Aditya Birla Group?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 6-8 Years years of relevant experience expected for this role.

What are the primary responsibilities of a Relationship Manager - ABG at Aditya Birla Group?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Relationship Manager - ABG at Aditya Birla Group.

Is prior experience required for this position?

This role requires around 6-8 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the Relationship Manager - ABG role at Aditya Birla Group?

You can apply directly using the Apply Now button on this page, which will take you to Aditya Birla Group's application process for this role.